Kimberly Stout
Rancho Cucamonga,CA
Summary
Dynamic service manager with proven expertise at Ryder, excelling in customer satisfaction measurement and compliance. Skilled in workflow management and cost reduction strategies, I effectively coordinated complex repairs and service requests, ensuring top-tier service quality. Committed to implementing safety-first policies while enhancing operational efficiency in mobile maintenance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSC
Penske
Chino, CA
10.2024 - Current
- Customer communication updates and vehicle status reports for units currently in Penske/6010 Service Departmenr.
- Schedule and set up service requests including break downs, sister city communication, outside repair dispatching need of service.
- In service
- Out service
- De-identify process level 1, level 2, level 3 for sales prep units going to UTC.
- Coordi\nate service requests
- Compliance CHP inspection preparation for lease customers.
A
Servive Manager Traunee
Ryder
Rancho Dominguez, CA
10.2018 - 09.2024
- Body shop preparation coordinating type and level of repair.
- Lease turn in damages
- Theft
- Vandalism
- Distpatching removal of total loss vehicles burnt to the ground blocking 3 lanes of the freeway.
- CPC theft coordinaterepair for b18n units vandalized/theft UTC Compton.
Education
Bachelor of Science - Educational Leadership And Management
University of Phoenix
Phoenix, AZ01-2026
BBA - Criminal Justice
Everest College
Rancho Cucamonga, CA06-2007
Certified Estimator
UTI
Long Beach, CASkills
- Customer satisfaction measurement
- Employee supervision
- Cost reduction strategies
- Workflow management
- Customer service management
- Policy and procedure enforcement
- Service quality management
- Ryder Fuel Services Representative and communication for fueling issues, inventory, and variances daily
- Reporting all fuel island issues emergency shutdown procedures safety first, top priority
- Compliance
- Implement company policy and procedures that need to be followed safety
- Responsible for mobile maintanences vehicles belonging to the company
- Responsible for appearence/maintanence for 5 units belonging to Ryder mobile maintenance division within location 0569
- Maintain all used oil removal records/EPA
- UTC Compton Service Manager
Certification
Portfolio of accomplishments.
Timeline
CSC
Penske
10.2024 - Current
Servive Manager Traunee
Ryder
10.2018 - 09.2024
Bachelor of Science - Educational Leadership And Management
University of Phoenix
BBA - Criminal Justice
Everest College
Certified Estimator
UTI
Similar Profiles
ROLANDO RAMOSROLANDO RAMOS
Shipping and Receiving Clerk at PenskeShipping and Receiving Clerk at Penske
DaQuandre NaylorDaQuandre Naylor
Truck Driver at PenskeTruck Driver at Penske
Luce DesrosiersLuce Desrosiers
Operation at PenskeOperation at Penske
Kyle McCloskeyKyle McCloskey
Operations Manager at PenskeOperations Manager at Penske
Gelza Salazar., M.S., AMFTGelza Salazar., M.S., AMFT
S.O. Clinician at New Day Recovery CenterS.O. Clinician at New Day Recovery Center