Professionally passionate Plastic Surgery Associate with vast experience in all facets of patient care from consult to completion.
Overview
20
20
years of professional experience
Work History
Restaurant Owner/Operator
The Kitchen Bistro & Piano Bar
01.2022 - 05.2024
Mentored employees in professional development in a fine dining atmosphere, enhancing their skillsets.
Effective inventory control systems to reduce food spoilage and waste.
Kept facility compliant with state health codes, sanitation requirements and license regulations.
Utilized decision-making to identify areas for improvement in restaurant performance such as sales targets or employee productivity.
Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
Director of Surgery
The Wall Center For Plastic Surgery
01.2020 - 07.2022
Lead the surgery center team thru Covid-19 and all the ever changing regulations implemented by the government in regard to elective surgery during a pandemic.
Maintained AAASF medicare accreditation.
Deliver the highest standard of a patient experience to ensure patient return in an elective setting.
Develop and maintain relationships with all pharmaceutical representation.
Inventory control to maintain the surgery centers budget.
Educate patients on perioperative care and medical terminology.
Implement programs to guide surgical patients to the facility medical spa.
Team leader and educator for pre-op, intra-op, post-op and overnight guest suites staff.
Assist surgeons in large surgical cases to reduce OR times.
Lead Patient Coordinator / Plastic Surgery
Sadeghi Plastic Surgery
10.2016 - 01.2020
Medical marketing commonly resulting in over $100,000 of elective surgery bookings in a single consultation clinic day.
Assisted in the training of new Patient Coordinators, sharing best practices and ensuring quality of service across the team.
Educated patients of perioperative care and medical terminology.
Provided excellent customer service to all patients, addressing concerns and questions to ensure development of patient clinic relationship.
Scheduled surgeries at multiple locations.
Director of Surgery
The Wall Center For Plastic Surgery
10.2004 - 09.2016
Maintained AAASF medicare accreditation.
Deliver the highest standard of a patient experience to ensure patient return in an elective setting.
Develop and maintain relationships with all pharmaceutical representation.
Inventory control to maintain the surgery centers budget.
Educate patients on perioperative care and medical terminology.
Implement programs to guide surgical patients to the facility medical spa.
Team leader and educator for pre-op, intra-op, post-op and overnight guest suites staff.
Assist surgeons in large surgical cases to reduce OR times.
Education
Associate of Science -
Kenosha College
Kenosha WI
Skills
Medical Marketing
Patient Education
Multitasking
Customer Engagement
Problem-Solving
Upselling procedures, product, surgery strategies
Medical vendor contract negotiations
Medical terminology
Timeline
Restaurant Owner/Operator
The Kitchen Bistro & Piano Bar
01.2022 - 05.2024
Director of Surgery
The Wall Center For Plastic Surgery
01.2020 - 07.2022
Lead Patient Coordinator / Plastic Surgery
Sadeghi Plastic Surgery
10.2016 - 01.2020
Director of Surgery
The Wall Center For Plastic Surgery
10.2004 - 09.2016
Associate of Science -
Kenosha College
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