Kimberly Sullivan-Smith
Pasadena,TX
Summary
Proven Reservations Manager with a track record of enhancing customer satisfaction and streamlining reservation processes at Uhaul. Expert in customer service and reservations management, I excel in problem-solving and maintaining high accuracy in records management. Skilled in fostering repeat business through exceptional relationship-building and efficient issue resolution.
Overview
5
5
years of professional experience
Work History
Reservations Manager
Uhaul
04.2021 - Current
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
Sales Associate
Burlington
02.2020 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Baker High School
Mobile, ALSkills
- Customer service
- Time management
- Customer satisfaction
- Hotel management
- Issue resolution
- Complex Problem-solving
- Records management
- Reservations management
- Report generation
- Telephone reservations
- Customer engagement
- Phone etiquette
- Telephone reception
- Call control
- Upselling proficiency
Timeline
Reservations Manager
Uhaul
04.2021 - Current
Sales Associate
Burlington
02.2020 - 02.2022
High School Diploma -
Baker High School
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