Kimberly Swepson
Fanwood,NJ
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Risk Management Department
05.2021 - 08.2023
- Assisted customers in navigating risk management processes, ensuring clarity and understanding of policies.
- Resolved customer inquiries regarding claims and coverage options, enhancing customer satisfaction.
- Documented customer interactions accurately in CRM system, maintaining comprehensive records for team use.
- Collaborated with team members to streamline service protocols, improving response times to client requests.
Customer Service Representative
Massage Envy Spa
09.2017 - 04.2021
- Assisted customers in navigating risk management processes, ensuring clarity and understanding of policies.
- Resolved customer inquiries regarding claims and coverage options, enhancing customer satisfaction.
- Documented customer interactions accurately in CRM system, maintaining comprehensive records for team use.
- Collaborated with team members to streamline service protocols, improving response times to client requests.
Education
Associate of Science - Mortuary Science
Gupton Jones College
Atlanta,GA08.1995
Skills
Customer service
Timeline
Customer Service Representative
Risk Management Department
05.2021 - 08.2023
Customer Service Representative
Massage Envy Spa
09.2017 - 04.2021
Associate of Science - Mortuary Science
Gupton Jones College