Kimberly Swezey
Van Buren,Arkansas
Summary
Travel Counselor with 30 years of experience in the travel industry, recognized for high productivity and low error rates. Expertise in efficient problem solving and delivering exceptional customer service. Proven ability to work independently and maintain motivation without direct supervision.
Overview
33
33
years of professional experience
Work History
Travel Counselor III
National Travel Systems
Lubbock, TX
09.2022 - 12.2025
- Consulted the State of Texas accounts on government travel, including flights, cars, and hotels.
- Made travel arrangements utilizing Apollo for bookings through phone communication and multitasking in managing dedicated email boxes.
- Processed ticket exchanges, refunds, and schedule changes efficiently.
Travel Counselor III and Team Lead
American Express GBT
Fort Smith, AR
05.2004 - 09.2020
- Managed large market multiple accounts while working remotely from 2014 to 2020, booking complex international reservations.
- Led a team of six on-site staff, supervising daily operations and ensured efficient workflow.
- Provided discreet counseling to VIP clients while upholding exceptional service standards.
- Resolved issues promptly, ensuring seamless experiences for high-profile clientele.
Travel Counselor II
Rosenbluth International
Philadelphia, PA
12.2000 - 05.2004
- Consulted on travel arrangements for flights, cars, and hotels onsite in Ft Smith.
- Processed ticket exchanges and refunds efficiently.
- In 2004 we were obtained by American Express Travel
Leisure Travel Counselor
Tripps Total Travel Mgmt
Fort Smith, AR
11.1995 - 12.2000
- Booked reservations for flights, cruises, and vacation packages utilizing Worldspan.
- Implemented all office training
- Created all office p-keys to streamline operational processes.
Leisure Travel Counselor
International Tours and Cruises
Pittsburg, KS
02.1993 - 11.1995
- Arranged domestic flights and vacation packages utilizing Worldspan.
- Manager from 1994 to 1995, hiring and training new staff, and overseeing day-to-day operations.
Education
High School Diploma -
Pittsburg High School
Pittsburg01-1987
Skills
- Apollo
- Worldspan
- Low error rate
- Exceptional customer service
- Clear communicator
- Multi-tasking
- Strong attention to detail
Accomplishments
Pacesetter Award 2008
Timeline
Travel Counselor III
National Travel Systems
09.2022 - 12.2025
Travel Counselor III and Team Lead
American Express GBT
05.2004 - 09.2020
Travel Counselor II
Rosenbluth International
12.2000 - 05.2004
Leisure Travel Counselor
Tripps Total Travel Mgmt
11.1995 - 12.2000
Leisure Travel Counselor
International Tours and Cruises
02.1993 - 11.1995
High School Diploma -
Pittsburg High School