Saymar Ortiz
CWTSato Travel
Evans,USA
18
years of professional experience
Experienced with travel planning and client consultation, providing personalized travel solutions and detailed itineraries. Utilizes strong communication and organizational skills to ensure seamless trip arrangements. Knowledge of travel industry trends and customer service excellence.
Work History
Travel Counselor III
1 Year 7 Months- D&G DOD Shared Team - Create and complete travel arrangements for military and civilian personnel, including air (domestic and international), hotel, and ground transportation booked traditional or via DTS (Defense Travel System). Resolved complex problems and escalations involving non-standard and multi-destination travel, ticket exchanges, complex fares, and VIP services, ensuring seamless travel experiences. Monitored calls and mentored agents to uphold CWT standards, fostering a culture of excellence in service delivery. Assist in queues and ticketing. Managed agent logs and updated productivity spreadsheets, tracking call volumes and hours worked to enhance operational visibility. Support group chats by answering questions or assisting with complex reservations. Monitor CMS and alert when agents have high After Call Work (ACW) or Out of Call Load (OCL). Provide training and support with different accounts. Executed various responsibilities to enhance workflow.
- Telecommuter
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for government travel, ensuring compliance with company policies and procedures.
Travel Counselor II
6 Months- Centralized Travel Fulfillment - Create and complete travel arrangements for military-government and civilian personnel, including air (domestic and international), hotel, and ground transportation booked traditional or via DTS (Defense Travel System). Ensure the use of GSA carriers between city pairs. Process exchanges and full or partial refunds as needed. Knowledge of ticketing procedures. Executed various responsibilities to enhance workflow.
- Worked remotely to support team objectives and maintain productivity.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Managed booking processes using Sabre and other travel management systems.
Travel Counselor II
3 Years 5 Months- Navy - Coordinated travel arrangements for military and civilian personnel, including domestic and international air travel, hotel accommodations, and ground transportation via DTS. Ensured compliance with GSA carrier usage between city pairs to maintain cost-effectiveness. Process exchanges and full or partial refunds as needed. Knowledge of ticketing procedures. Executed various responsibilities to enhance workflow.
- Worked remotely to support team operations and communication.
- Designed customized travel itineraries to meet client needs and preferences.
- Provided expert advice on travel regulations, safety protocols, and destination information.
- Managed booking processes using advanced travel management systems for efficiency.
Travel Counselor II
3 Years 3 Months- Army and Air Force - Coordinated travel arrangements for military and civilian personnel, including domestic and international air, hotel, and ground transportation, utilizing traditional methods and DTS. Utilized GSA carriers between city pairs. Process exchanges and full or partial refunds as needed. Arrange PCS, ETS, Retirement, and Student Travel reservations. Knowledge of ticketing procedures. Supported supervisor in arranging travel logistics for military detainees. Completed additional tasks based on operational needs.
- Developed customized travel itineraries to enhance client experiences and satisfaction.
- Coordinated logistics for complex travel arrangements, ensuring seamless transitions for clients.
- Managed client inquiries and provided expert advice on travel policies and procedures.
Leisure Travel Advisor
4 Years 3 Months- Create and complete travel arrangements to worldwide destinations including tour, cruise, air, hotel, ground transportation, private tours, travel insurance and all other customer-specific requests for elite VIP multi-cultural clientele. Leveraged CWT preferred vendors to enhance service offerings for clients. Generated accurate invoices and itineraries to ensure clear communication and satisfaction. Manage emails via Outlook and Moxie. Advise clients of international travel requirements. Executed additional tasks based on team needs.
- Worked remotely to manage tasks and collaborate with team members.
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated complex travel arrangements, including flights, accommodations, and transportation services.
- Utilized advanced booking systems to ensure accuracy and efficiency in all reservations.
Travel Consultant
1 Year- Coordinated travel arrangements for domestic and international destinations, utilizing Sabre Red Workspace GDS to efficiently serve clients via phone and in-person. Oversaw ticket ordering and inventory management for local and out-of-state attractions, ensuring availability for client needs. Supported clients with rental equipment, enhancing overall travel experience. File paperwork and cash handling.
- Developed customized travel itineraries for clients, enhancing overall customer satisfaction and engagement.
- Coordinated logistics for group travel and events, ensuring seamless execution and adherence to client specifications.
- Researched and recommended destinations, activities, and accommodations based on client preferences and budget constraints.
Government Travel Agent
2 Months- Create and complete travel arrangements for military (Air Force) and civilian personnel, including air (domestic and international), hotel, and ground transportation booked traditional or via DTS (Defense Travel System). Ensure the use of GSA carriers between city pairs. Process exchanges and full or partial refunds as needed. Knowledge of ticketing procedures. Executed various responsibilities to enhance workflow.
- Worked remotely to support team operations and communication.
- Managed travel arrangements for government clients, ensuring compliance with federal regulations and policies.
- Coordinated complex itineraries, optimizing travel schedules and reducing costs for government personnel.
- Developed and maintained relationships with airlines, hotels, and vendors to secure favorable terms for clients.
Government Travel Agent
1 Year 2 Months- Coordinated travel arrangements for military (Air Force) and civilian personnel, including air (domestic and international), hotel, and ground transportation booked traditionally or via DTS (Defense Travel System). Ensured compliance with GSA carrier guidelines between city pairs for optimal travel solutions. Process exchanges and full or partial refunds as needed. Knowledge of ticketing procedures. Executed various responsibilities to enhance workflow.
- Managed travel arrangements for government personnel, ensuring compliance with regulations and policies.
- Coordinated logistics for official travel, optimizing itineraries to enhance efficiency and cost-effectiveness.
- Developed strong relationships with vendors to negotiate favorable rates and services for clients.
Leisure Travel Specialist
7 Months- Coordinated travel arrangements for domestic and international destinations including air, hotel, ground transportation, and cruises using Sabre Red Workspace GDS via phone and in-person with clients. Developed customized travel packages for Las Vegas, Walt Disney World, and US Mainland travel to enhance client experience. Managed paperwork and handled cash transactions accurately to ensure smooth operational processes.
- Coordinated travel itineraries and accommodations, ensuring seamless experiences for clients.
- Researched and provided information on various travel destinations, enhancing client knowledge and satisfaction.
- Managed ticketing processes for diverse events, ensuring accurate bookings and timely communications with vendors.
Education
Associate Degree - Tourism, Airlines & Hotel Industry
Skills
Defense travel expertise
GDS systems expertise
Government travel compliance
Complex problem resolution
Technology adaptability
Call center experience
Team performance coaching
Excellent customer service
Timeline
Travel Counselor III
CWTSato Travel
01.2025 - CurrentRead More
Travel Counselor II
CWTSato Travel
06.2024 - 12.2024Read More
Travel Counselor II
CWTSato Travel
01.2021 - 06.2024Read More
Travel Counselor II
CWTSato Travel
08.2017 - 11.2020Read More
Leisure Travel Advisor
Carlson Wagonlit Travel
11.2011 - 02.2016Read More
Travel Consultant
Outdoor Recreation & ITT (NAF)
11.2010 - 11.2011Read More
Government Travel Agent
Alamo Travel Group
03.2010 - 05.2010Read More
Government Travel Agent
Alamo Travel Group
12.2008 - 02.2010Read More
Leisure Travel Specialist
Information Tickets & Travel (NAF)
04.2008 - 11.2008Read More
Instituto de Banca y Comercio
Associate Degree from Tourism, Airlines & Hotel Industry
Read More