Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marta Galan

Cypress,USA

Summary

Experienced travel coordination professional with 12+ years of customer service excellence and specialized expertise in complex travel management. Currently serving as Senior Organizational Defense Travel Administrator overseeing travel operations for 1400+ personnel. Proven track record in high-touch service delivery, problem resolution, and managing complex travel requirements in fast-paced environments.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail, and vigilant in achieving safety and environmental impact reduction objectives.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations NCO / ODTA (Organizational Defense Travel Administrator)

US Army Reserve (MDOC) - Mobilization and Demobilization Operations Center
01.2022 - 01.2025
  • Serve as Senior ODTA overseeing Defense Travel System (DTS) operations for 201st Battlefield Surveillance Brigade with 1400+ personnel
  • Coordinate, schedule, and verify complex travel arrangements including flights, hotels, and rental vehicles through civilian agencies such as SATO
  • Manage high-volume travel requests for major unit exercises, pre-deployment site surveys, and temporary duty assignments
  • Maintain and update traveler profiles, organizational information, and appointment orders for accountable officers
  • Oversee approval processes for travel orders and reimbursements with attention to policy compliance
  • Function as Observer Controller/Trainer (OC/T) and mentor for Multi-functional Training Support Battalion conducting mobilization training
  • Coordinate and manage external and internal training resources and individual mobilizations
  • Provide mentorship to battalion staff through formal After Action Reports (AAR) and evaluations
  • Support augmentation needs across multiple Support Battalions to accomplish mission objectives
  • Developed and implemented strategies to maximize customer satisfaction.
  • Monitored and assessed mission progress and provided updates to command.
  • Created contingency plans to address unexpected tactical scenarios.
  • Generated travel-related reports for clients to facilitate decision-making.

Logistics Manager

Seahorse Express/Pearl's Express
01.2013 - 01.2022
  • Managed comprehensive import and export distribution operations with focus on customer service excellence
  • Provided operational account management to warehousing and distribution clients, ensuring high-touch service delivery
  • Handled complex freight movement requirements and coordinated global freight management solutions
  • Delivered operational reporting to both internal and external clients with attention to detail and accuracy
  • Actively monitored quality, productivity, and profitability metrics for continuous improvement initiatives
  • Collaborated with sales teams and product management to implement new business solutions
  • Managed claims procedures following established company guidelines and SOPs
  • Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.

Education

Associate of Arts -

Montana State University
Bozeman, MT
01.1994

Associate of Arts -

New Mexico Military Institute
Roswell, NM
01.1993

Robert E. Lee High School
Houston, TX
01.1990

Skills

  • Travel Coordination Expertise: 3 years managing complex travel arrangements for 1400 personnel
  • Defense Travel System (DTS): Expert-level proficiency in military travel management systems
  • Customer Service Excellence: 12 years in high-touch client management environments
  • Technology Proficiency: Word, Excel, PowerPoint, Citrix, SAP, CADEC, Advanced MD, Magaya, TRAX, DTS
  • Communication: Bilingual (English/Spanish) with strong verbal and written communication skills
  • Problem Resolution: Complex travel issue resolution and escalation management
  • Policy Compliance: Expert knowledge of travel policies, procedures, and approval processes
  • Team Leadership: Mentoring and training experience with military personnel
  • Attention to Detail: Proven accuracy in travel coordination and compliance management

Certification

  • Senior Organizational Defense Travel Administrator (ODTA)
  • Counterintelligence Agent

Languages

Spanish
Full Professional

Timeline

Operations NCO / ODTA (Organizational Defense Travel Administrator)

US Army Reserve (MDOC) - Mobilization and Demobilization Operations Center
01.2022 - 01.2025

Logistics Manager

Seahorse Express/Pearl's Express
01.2013 - 01.2022

Associate of Arts -

Montana State University

Associate of Arts -

New Mexico Military Institute

Robert E. Lee High School

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