Kimberly Tamayo
San Juan Capistrano,CA
Summary
Dynamic leader and adept multitasker with proven expertise in team leadership and time management honed at Albertsons Grocery Store and dance in school. Excelled in enhancing customer service and training, significantly improving team performance and customer satisfaction. Demonstrates reliability and active listening, ensuring high-quality service delivery and operational efficiency.
Overview
4
4
years of professional experience
Work History
Manager/Barista
Albertsons Grocery Store
07.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by, maintaining open lines of communication, and ensuring high-quality service delivery
- Resolved staff member conflicts, actively listening to concerns
- Cross-trained existing employees to maximize team agility and performance
- Served customers quickly and efficiently and created strategies to prevent delays
- Maintained inventory counts to meet customer demands and sustain operations
- Monitored customer feedback to improve barista performance and customer service
- Managed ordering and other back-of-house tasks to drive operations and maximize sales and profitability
- Promoted a safe working environment by adhering to food safety standards and best practices.
Restaurant Worker
Lupe’s Mexican Restaurant
02.2023 - 08.2023
- Balanced multiple responsibilities such as taking orders, serving meals, clearing tables, and attending to guest needs promptly
- Provided exceptional customer service during high-volume shifts, maintaining a calm environment under pressure.
- Collaborated with kitchen staff to ensure accuracy of orders
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience
- Greeted customers at front counter to answer questions and input meal orders into POS system
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Education
GED - GED
San Juan Hills High School
San Juan Capistrano, CA06.2023
Skills
- Team Leadership
- Time Management
- Staff Training and Development
- Customer Service
- Positive Attitude
- Multitasking
- Good Judgment
- Active Listening
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Worker
Lupe’s Mexican Restaurant
02.2023 - 08.2023
Manager/Barista
Albertsons Grocery Store
07.2020 - Current
GED - GED
San Juan Hills High School
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