Kimberly Taylor
Ellicott City,MD
Summary
Accomplished Owner/Operator at Harbin Farms, adept in operations management and fostering a positive work environment, significantly enhancing customer satisfaction and employee retention. Skilled in business planning and personnel management, my strategic approach resulted in streamlined processes and a robust increase in brand awareness. Successful Owner/Operator with expertise in Customer Service industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
24
24
years of professional experience
Work History
Owner/Operator
Self
01.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Owner/Operator
Harbin Farms
01.2000 - 01.2019
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Education
High School Diploma -
Mt Hebron High School
Ellicott City, MD05.1984
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Personnel Management
- Operations Oversight
Timeline
Owner/Operator
Self
01.2022 - Current
Owner/Operator
Harbin Farms
01.2000 - 01.2019
High School Diploma -
Mt Hebron High School
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