Kimberly Taylor
Sanford,FL
Summary
I'm experienced and self-motivated manager bringing forth valuable industry experience and a passion for management Experienced in both retail and culinary settings, and adept a effectively managing all aspects of operations.
Overview
10
10
years of professional experience
Work History
Shift Manager
Popeyes® Louisana Kitchen
Sanford, FL
07.2022 - 03.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Coordinated staff training programs to improve service quality, enhancing overall customer experience.
Cashier
Walmart
Sanford, FL
08.2021 - 01.2022
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Shift Manager
Less Famous Recipes
Sanford, FL
01.2015 - 09.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
05-2004
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Inventory control
Languages
English
Full Professional
Timeline
Shift Manager - Popeyes® Louisana Kitchen
07.2022 - 03.2025
Cashier - Walmart
08.2021 - 01.2022
Shift Manager - Less Famous Recipes
01.2015 - 09.2017
Seminole High School - High School Diploma,
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