Kimberly Thedford
Detroit,MI
Summary
Insightful professional in financial services field, known for high productivity and efficient task completion. Possess specialized skills in market analysis, risk management, and client portfolio optimization. Excel in communication, problem-solving, and adaptability, ensuring success in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Sr. Client Communications Specialist
Rocket Mortgage Company
Detroit, MI
03.2021 - Current
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Provided guidance on loan products and services to prospective borrowers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified opportunities for upselling additional products or services based on customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine customer needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided accurate information about products to customers.
Guest Experience Server
Greektown Casino
Detroit, MI
08.2001 - 02.2021
- Monitored dining room for cleanliness and proper set-up at all times.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Took orders from customers accurately and in a timely manner.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Provided excellent customer service to ensure satisfaction.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
High School Diploma -
Catherine Ferguson Academy
Detroit, MI06-2001
Skills
- Customer service
- Loan guidance
- Product knowledge
- Data entry
- Issue resolution
- Upselling techniques
- Client relationship management
- Communication skills
- Active listening
- Problem solving
- Conflict de-escalation
- Team collaboration
- Time management
- Feedback implementation
- Sales strategies
- Verbal and written communication
- Excellent communication
- Reliability
- Client relations
Timeline
Sr. Client Communications Specialist
Rocket Mortgage Company
03.2021 - Current
Guest Experience Server
Greektown Casino
08.2001 - 02.2021
High School Diploma -
Catherine Ferguson Academy