Kimberly Torborg
Columbus,Georgia
Summary
Experienced customer service and management professional with a strong track record in resolving escalated issues, leading teams, and developing training resources. While my background is in customer support, I'm eager to use my experience in Human Resources and payroll. I am a Certified Payroll Specialist with excellent communication and organizational skills, ready to bring a people-focused approach to HR.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Jay Lewis State Farm
01.2025 - Current
- Lead all billing-related inquiries and resolved escalated issues to ensure high client satisfaction
- Developed a comprehensive training manual for new hires
- Managed daily customer service operations and implemented best practices for policy service
Customer Service Manager
Kevin Buffington State Farm
01.2025 - Current
- Worked in a dual-office role with Jay Lewis State Farm, optimizing operations across locations
- Performed all billing, escalated issue resolution, and training responsibilities as in Jay Lewis office
- Enhanced team efficiency and service consistency through shared systems management
Sales Representative
Joel Merritt State Farm
11.2023 - 08.2024
- Tailored insurance policies to individual client needs
- Performed cold calls and proactive client outreach
- Maintained strong retention through ongoing account servicing
Service Manager
Hickory Tavern
11.2020 - 09.2023
- Recruited, trained, and onboarded staff
- Managed financial targets including ordering, Profit & Loss, and labor scheduling
- Oversaw inventory systems and vendor coordination
Server/Host
Hickory Tavern
10.2019 - 11.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Science - Integrated Professional Studies
University of North Carolina At Greensboro
Greensboro, NC05.2025
Skills
- ADP Payroll Specialist Certificate
- Licensed to sell Property, Casualty, Life and Health Insurance in AL, GA and SC
- Proficient in Microsoft Word, Powerpoint and Excel
- ServSafe Certified
Timeline
Customer Service Manager
Jay Lewis State Farm
01.2025 - Current
Customer Service Manager
Kevin Buffington State Farm
01.2025 - Current
Sales Representative
Joel Merritt State Farm
11.2023 - 08.2024
Service Manager
Hickory Tavern
11.2020 - 09.2023
Server/Host
Hickory Tavern
10.2019 - 11.2020
Bachelor of Science - Integrated Professional Studies
University of North Carolina At Greensboro
Similar Profiles
Rachel DavisRachel Davis
Account Manager | Multi-line at Jay Rainey State FarmAccount Manager | Multi-line at Jay Rainey State Farm
Savannah CrawfordSavannah Crawford
Account Representative at Angie Lewis State FarmAccount Representative at Angie Lewis State Farm
MARCIE RURODENMARCIE RURODEN
Customer Service Manager at Jay Young, State Farm AgentCustomer Service Manager at Jay Young, State Farm Agent
Alex HillAlex Hill
Quality Engineer at Hyundai Motor GroupQuality Engineer at Hyundai Motor Group
Tamiyah ShermanTamiyah Sherman
Del Taco Worker at Tiffany WaldonDel Taco Worker at Tiffany Waldon