Open To Work
Kimberly Torell
San Antonio,TX
Summary
Visionary leader with proven track record in steering organizations toward success through strategic planning and effective management. Skilled in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Demonstrated ability to transform challenges into opportunities, resulting in significant impact on company growth and profitability.
Overview
15
15
years of professional experience
Work History
Interim Chief Administrative Officer
Neighborhood Defender Service, Inc.
04.2025 - 03.2026
- Appointed to stabilize a multi-state nonprofit during major restructuring—oversaw HR, benefits, and daily operations for 320+ staff across five states.
- Led 13-person HR team; established departmental goals, enhanced performance management, and launched new staff training programs to support organizational growth.
- Managed $2M CEO office budget; identified new funding streams and maintained cost controls.
- Redesigned workflows, overhauled policies, and improved reporting—provided actionable workforce data to senior leadership for informed decision-making.
- Expanded employee benefits in partnership with brokers and legal, ensuring full compliance and improved satisfaction.
- Co-chaired benefits and retirement committees, collaborating with union leadership to align benefit packages with employee needs and improve overall satisfaction.
- Administered core platforms (ADP, Outlook, Zoom, Adobe); managed access, licensing, and vendor contracts.
Chief of Staff to CEO
Neighborhood Defender Service, Inc.
03.2024 - 06.2025
- Trusted advisor to CEO during a period of rapid growth and transformation.
- Led executive recruitment and mentored staff while representing CEO at board, union, and stakeholder meetings to ensure alignment and communication.
- Developed and implemented a meeting matrix and new communication channels across the organization, streamlining executive decision-making and significantly improving operational efficiency.
- Oversaw grants and contracts for $40M organization; ensured full adherence to requirements and recovered $1.9M in lost funding.
- Oversaw full RFP process, ensuring compliance and enhancing funding strategy through effective preparation, submission, and administration.
- Unified three employee handbooks into a single, state-specific document, improving compliance and clarity for all employees.
- Built out internal communications and knowledge systems to support continuity and transparency.
Regional Program Manager
Neighborhood Defender Service, Inc.
12.2021 - 03.2024
- Launched four new offices in two years—secured facilities, built systems, and hired/mentored teams from the ground up.
- Oversaw daily operations and administration for 14 staff across four Texas offices, ensuring alignment with organizational goals.
- Developed SOPs, training, and compliance programs that scaled with organizational growth.
- Acted as liaison among leadership, program staff, and county officials, facilitating grants compliance and effective records management.
Chief Administrative Officer
Rent 2 Own HQ
San Antonio, TX
10.2020 - 11.2021
- Directed admin and operational teams for five LLCs, fostering collaboration among 60 employees to support $7M+ annual revenue.
- Oversaw HR, payroll, onboarding, benefits, and compliance for multi-location business, leading seven employees to ensure seamless operations.
- Developed and launched comprehensive employee benefits plan, including employer-matched 401(k).
- Authored and delivered mandatory compliance training, while managing vendor contracts and accounts payable to uphold operational integrity.
- Instituted company-wide policies and org charts for clarity and efficiency.
Project Coordinator / Owner
Around the World Décor
Misawa, Japan
04.2017 - 08.2020
- Founded and operated small business in international setting, managing administrative, financial, and customer functions to ensure seamless operations.
- Led project planning and group workshops; designed and delivered lesson plans for diverse audiences to enhance learning experience.
- Built operational systems for inventory, procurement, and bookkeeping to streamline processes.
Key Spouse Program Coordinator
United States Air Force
Misawa, Japan
04.2016 - 06.2018
- Managed scheduling, event planning, budgeting, and procurement for Family Readiness Unit, leading onboarding and training for new participants to enhance program support.
- Planned and executed large-scale events, streamlining procedures to increase program accessibility and engagement.
- Appointed by squadron commander to serve as an administrative and communications resource for Family Readiness Unit, mentoring 25 spouses.
Floor Supervisor
Ramstein Thrift Shop
Ramstein, Germany
01.2011 - 01.2014
- Supervised daily operations of the thrift shop to ensure smooth functioning.
- Supervised daily store operations and coordinated volunteer teams to enhance service delivery at nonprofit thrift shop.
- Trained and mentored staff on customer service and store policies.
- Coordinated inventory management and organized merchandise displays effectively.
- Managed donation logistics and developed onboarding materials to streamline new volunteer integration while planning community events for increased local engagement.
Education
MBA - Business Administration & Management
Southern New Hampshire University
Manchester, NH01-2025
BS - Public Health (Administration)
American Public University
Charlestown, WV01-2020
Skills
- Operations leadership
- Project management
- Program management
- Change management
- Talent management
- Talent acquisition and development
- Organizational design
- Workflow optimization
- Budget oversight
- Regulatory compliance
- Policy development
- Compensation strategy
- Stakeholder engagement
- Employee engagement
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$75000/yr - $200000/yrTimeline
Interim Chief Administrative Officer
Neighborhood Defender Service, Inc.
04.2025 - 03.2026
Chief of Staff to CEO
Neighborhood Defender Service, Inc.
03.2024 - 06.2025
Regional Program Manager
Neighborhood Defender Service, Inc.
12.2021 - 03.2024
Chief Administrative Officer
Rent 2 Own HQ
10.2020 - 11.2021
Project Coordinator / Owner
Around the World Décor
04.2017 - 08.2020
Key Spouse Program Coordinator
United States Air Force
04.2016 - 06.2018
Floor Supervisor
Ramstein Thrift Shop
01.2011 - 01.2014
MBA - Business Administration & Management
Southern New Hampshire University
BS - Public Health (Administration)
American Public University