Kimberly Trentman
Millbrook,AL
Summary
Business and insurance professional with a background in claims management, policy review, and client communication. Bringing hands-on experience in compliance documentation, records accuracy, team onboarding, and performance feedback, with a focus on resolving issues, supporting staff, and maintaining clear documentation across administrative and customer-facing work.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Vice President of Administration
Starke Agency, LLC
Montgomery, AL
08.2023 - Current
- Directed policy updates and compliance documentation to ensure regulatory adherence and effective records management.
- Led onboarding and training initiatives for administrative team members to enhance team integration and support.
- Evaluated job performances and provided constructive feedback to foster professional growth and team development.
Claims Manager
Starke Agency, LLC
Montgomery, AL
06.2020 - 08.2023
- Managed property and casualty claims workflows
- Negotiated settlement agreements between claimants and insurance companies.
- Developed processes for tracking open cases, facilitating progress monitoring toward resolution goals.
- Informed policyholders of claim status, ensuring clear understanding of the process and timelines.
- Maintained detailed records of claim activities, including payments, denials, and appeals, supporting accurate reporting.
Claims Manager
Thompson Insurance, Inc.
Montgomery, AL
10.2017 - 06.2020
- Managed claims files from intake through final resolution.
- Reviewed policy coverage for auto, property, and liability claims.
- Negotiated settlement agreements between claimants and insurance companies, aiming for fair resolutions that met both parties' needs.
- Facilitated communication with policyholders, attorneys, and vendors to ensure timely updates on claim status.
- Resolved customer issues by providing effective solutions in a timely manner.
- Compiled comprehensive reports on claim status and activities for management to inform decision-making.
- Created processes for tracking open cases, monitoring progress toward resolution goals.
- Maintained accurate records of all claim activities including payments, denials and appeals.
Personal Lines Account Manager
Thompson Insurance, Inc.
Montgomery, AL
04.2005 - 10.2017
- Managed personal lines policies for clients.
- Prepared quotes for auto, home, and umbrella insurance.
- Explained coverage options and renewal terms to clients.
- Advised clients on available options based on their individual circumstances.
- Responded to client questions about coverage, billing, and policy changes.
- Processed endorsements, renewals, and cancellations accurately.
- Coordinated claims reporting with carriers and insureds.
- Maintained agency management system records and policy documents.
Office Manager
Service Printing
Montgomery, Alabama
08.2002 - 04.2005
- Coordinated office operations and streamlined daily administrative workflow.
- Processed invoicing, billing, and accounts receivable records to ensure accuracy.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Addressed customer calls, requests, and issue resolution to enhance service satisfaction.
- Processed customer orders, estimates, and print job tickets.
- Maintained filing systems for customer accounts and production documents.
Education
Robert E. Lee
Montgomery, AL05-1992
Volunteer Experience
- Church of the Highlands, Dream Team - Correctional Ministry
- Salvation Army, Parade of lights
Certification
- Certified Insurance Service Representative
- Insurance Producer License, State of Alabama
Timeline
Vice President of Administration
Starke Agency, LLC
08.2023 - Current
Claims Manager
Starke Agency, LLC
06.2020 - 08.2023
Claims Manager
Thompson Insurance, Inc.
10.2017 - 06.2020
Personal Lines Account Manager
Thompson Insurance, Inc.
04.2005 - 10.2017
Office Manager
Service Printing
08.2002 - 04.2005
Robert E. Lee