KIMBERLY TURNER
Nashville,TN
Summary
- Customer & client support (10+ years)
- Sales forecasting & performance analysis; product & services expertise
- Territory growth & expansion, client retention
- Relationship management & client satisfaction, Issue resolution & service recovery
- Training, mentoring, & team support
- Contract support & compliance awareness
- Time management & multitasking in fast-paced work environments
Overview
14
14
years of professional experience
Work History
Corporate Account Executive
SURGE
07.2025 - Current
- Led cross-functional teams in executing strategic initiatives & new contacts
- Negotiated field customer sales
- Analyzed client needs to develop customized strategies for operational improvements
- Assisted with account management, process documentation, & workflow optimization
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business
Account Executive
ASE Direct
11.2024 - 07.2025
- Exceeded sales goals including 127% to goal
- Maintained & supported existing client accounts while onboarding new customers
- Built strong, trust-based relationships through consistent communication & follow-through
- Demonstrated exceptional phone & face-to-face sales; consistently closing appointments & deals
- Utilized CRM tools to track client interactions, follow up, & service needs
Account Executive
JEAR Logistics
12.2023 - 07.2024
- Provided daily client outreach & support to address service needs
- De-escalated challenging situations to resolve issues with professionalism and empathy
- Handled high-volume communication via phone & email while maintaining highest level of clarity
- Assisted with onboarding & weekly new hire coaching
Account Executive
ODP Tech Solutions (Office Depot)
09.2022 - 11.2023
- Consistently ranked in top 25%
- Identified & capitalized on new business opportunities while expanding key accounts through strategic cross-selling
- Implemented targeted outreach to re-engaged inactive accounts by identifying service gaps & providing tailored support solutions
- Partnered with internal teams & external vendors to ensure timely & accurate service delivery
Account Manager
Dell EMC
11.2018 - 09.2022
- Exceeded 100% of sales goals 1st year while managing multi-million-dollar pipeline
- Marketing lead generation conversion award 2nd quarter in role
- Maintained a diverse client base across K-12, higher education, commercial, & government sectors
- Managed competing priorities while maintaining a high level of service
- Tracked competitor movements, pricing models, and emerging industry trends to maintain market leadership to seize new opportunities
Sales/Marketing Consultant
United Dominion Realty
01.2015 - 10.2018
- Assisted with marketing initiatives to improve engagement & customer experience
- Ensured client satisfaction by addressing questions, concerns, and service needs promptly
- Supported clients throughout leasing & marketing process with clear communication & responsiveness
Internet Sales Manager
Toyota
10.2012 - 12.2014
- Exceeded 100% of sales goals 1st year while managing multi-million-dollar pipeline
- Managed high-volume customer communication with exceptional attention to detail
- Served as the primary contact for online customer inquiries, ensuring timely & accurate responses
Education
Bachelor of Science -
University of Tennessee
KnoxvilleSkills
Proficient :
- Microsoft Word
- Microsoft Teams
- Zoom
- Zoominfo
- Salesforce
- Hubspot
Timeline
Corporate Account Executive
SURGE
07.2025 - Current
Account Executive
ASE Direct
11.2024 - 07.2025
Account Executive
JEAR Logistics
12.2023 - 07.2024
Account Executive
ODP Tech Solutions (Office Depot)
09.2022 - 11.2023
Account Manager
Dell EMC
11.2018 - 09.2022
Sales/Marketing Consultant
United Dominion Realty
01.2015 - 10.2018
Internet Sales Manager
Toyota
10.2012 - 12.2014
Bachelor of Science -
University of Tennessee