Kimberly Twiggs
Atlanta,GA
Summary
Well-qualified People Leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Technical Trainer
UKG
07.2022 - Current
- Prepared and delivered instructor-led training sessions for UKG Pro Dimensions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Optimized learning plans, quantifying student progress through test administration.
- Managed tracking of administrative activities and expenses, feedback collection and training reporting.
- Exhibited high energy and professionalism when dealing with clients and staff.
Web Content Manager
Freelance
09.2017 - Current
- Managed content distribution to online channels and social media platforms.
- Approved, reviewed and edited content flowing to website, approving over two varied length pieces of content per quarter.
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Scheduled shoots and set up filming by communicating with talent and crew.
- Managed and coordinated post-production video editing, motion graphics design, compositing and quality assurance reviewing.
- Standardized production procedures, job roles and quality assurance guidelines.
- Coordinated car service, hotels and flights based on cost and time of travel to enhance client/employee experience and satisfaction.
ACA Benefits Specialist
UKG
08.2015 - 07.2022
- Responsible for timely electronic filing for Year End ACA Filing on behalf of our customers.
- Work directly with content team to gauge appropriate formatting for customer facing materials.
- Developed communications strategies to drive higher customer SAT and lower customer outreach.
- Developed individualized plans to help customers reach goals within predetermined timelines.
- Worked directly with internal support teams to ensure customer satisfaction.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Collaborated with corporate departments to create and implement internal communications.
- Worked with central management to identify, plan, align and address training needs.
Data Entry Specialist
Ultimate Software Group Inc.
01.2015 - 08.2015
- Key digital unemployment insurance rates into Master Tax (80+ per day)
- Maintain service level agreements to ensure positive relationship between client and company
- Organize tax rate notices, key data, and store information in secure location
Human Resources Supervisor
Six Flags Over GA
01.2012 - 03.2015
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 10,000 new employees.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Performed strategic planning, execution and finalization of in-park audits.
Education
Bachelor of Arts - Communication and Media Studies
Georgia State University
Atlanta05.2014
Theatre Arts
Valdosta State University
Valdosta, GA2011
Skills
- Training and Development
- Appointment Coordination
- Affirmative Action Guidelines
- Event Planning
- Enrichment Programs
- Location Scouting
- Travel Planning
- Adobe Systems Adobe Creative Cloud
- Show Planning Support
- Process Improvement
Timeline
Technical Trainer
UKG
07.2022 - Current
Web Content Manager
Freelance
09.2017 - Current
ACA Benefits Specialist
UKG
08.2015 - 07.2022
Data Entry Specialist
Ultimate Software Group Inc.
01.2015 - 08.2015
Human Resources Supervisor
Six Flags Over GA
01.2012 - 03.2015
Bachelor of Arts - Communication and Media Studies
Georgia State University
Theatre Arts
Valdosta State University
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