Kimberly Vandevander
Elkhart,TX
Summary
Dedicated professional specializing in customer service and CRM management. Demonstrated success in efficiently resolving inquiries and enhancing customer satisfaction. Strong ability to implement effective solutions that drive positive outcomes.
Overview
6
6
years of professional experience
Work History
Teacher
The Little Pioneer School
Palestine, Texas
01.2026 - Current
- Provided individualized instruction that addressed unique learning styles and needs, resulting in measurable student progress.
- Developed and executed lesson plans aligned with curriculum objectives.
- Implemented classroom management strategies that increased student engagement and minimized behavioral issues.
- Facilitated group activities that enhanced collaboration and communication skills among students, strengthening peer relationships.
- Supervised classrooms effectively to ensure safety and order during lessons.
- Oversaw student activities during class and breaks to maintain safety.
Sales Associate
Patriot Mobile
Tyler, Texas
07.2024 - 10.2025
- Engaged potential clients through targeted outbound calls and emails to drive sales success.
- Conducted follow-up calls with prospects to identify needs and propose solutions.
- Assisted customers with product selection by delivering knowledgeable recommendations.
- Managed CRM system to effectively track interactions and follow-ups, ensuring timely responses.
- Managed CRM system to effectively track interactions and follow-up activities.
- Provided prompt customer service support to clients and prospects, addressing inquiries and enhancing satisfaction.
- Participated in training sessions to deepen product knowledge and improve sales techniques for better customer engagement.
- Delivered technical guidance on product installation and usage via phone and remote access.
Customer Service Representative
Thomas Cardella & Associates
El Paso, Texas
08.2022 - 05.2024
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Provided clear and accurate information on products and services to address customer inquiries effectively.
- Utilized CRM software to track feedback and support requests, improving response times.
- Maintained accurate records of customer interactions and transactions, ensuring service continuity.
- Managed multiple tasks while upholding high-quality customer service standards.
- Educated customers on product features and services, increasing their understanding.
- Escalated complex issues to appropriate departments for swift resolution.
- Maintained composure during stressful interactions in stressful situations, effectively diffusing tensions.
Shift Manager
Gateway Travel Plaza
Palestine, Texas
07.2020 - 03.2022
- Supervised daily operations to ensure efficient service at travel plaza.
- Supervised daily operations to enhance service quality at travel plaza.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Coordinated with shift managers to maintain high standards of customer service.
- Mediated conflicts among staff members professionally.
- Directed team members in operational methods to enhance service delivery.
Education
High School Diploma -
Westwood High School
Palestine, TX05-2016
Skills
- Customer service and support
- Conflict resolution
- Active listening
- Team leadership
- Problem solving
- Time management
- Technical support
- CRM management
- Sales techniques
- Product knowledge
- Data entry
Timeline
Teacher
The Little Pioneer School
01.2026 - Current
Sales Associate
Patriot Mobile
07.2024 - 10.2025
Customer Service Representative
Thomas Cardella & Associates
08.2022 - 05.2024
Shift Manager
Gateway Travel Plaza
07.2020 - 03.2022
High School Diploma -
Westwood High School