Customer Programs & Data Management Specialist with 10+ years of experience in pharmaceutical operations. Strong SAP/Vistex expertise, fast and accurate data handling, and proven ability to resolve issues, manage rebates, and support cross‑functional teams. Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
• Managed quarterly rebate validation and reporting.
• Processed government rebate invoices and PSP payments.
• Maintained contract/rebate data in Vistex; supported enhancements.
• Tracked Value‑Add payments and coordinated check distribution.
• Entered/maintained SAP Master Data (licensing, DEA, HIN, terms).
• Set up pricing and EDI accounts.
• Completed daily SOX reviews; improved processes.
• Primary contact for account setup and pricing rules.
• Resolved customer claims, deductions, and billing corrections.
• Managed credit processing and return tracking.
• Processed/monitored orders; resolved IDOC and DEA blocks.
• Investigated shortage/damage claims; analyzed SAP trends.
• Reviewed deductions and partnered with A/R & Credit.
SAP Master Data
Vistex rebate management
Pricing setup (WAC, contracted, promo)
Order/claims resolution
Excel reporting
Compliance (SOX, DEA, licensing)