Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Walker

Jackson,LA

Summary

Dynamic customer service professional with extensive experience at Everise, excelling in conflict resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in utilizing customer service software and maintaining organized records, contributing to increased loyalty and repeat business.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Everise
08.2023 - Current
  • Assisted customers with inquiries and resolved issues promptly.
  • Learned product knowledge to provide accurate information to clients.
  • Utilized customer service software to log interactions and track resolutions.
  • Adapted quickly to new processes and tools for efficient service delivery.
  • Supported team by maintaining organized records of customer interactions.
  • Followed up on customer feedback to improve service quality continuously.
  • Engaged in training sessions to develop communication and problem-solving skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Certified Tax Preparer

D & D Financial Services -self Employed
01.2017 - Current
  • Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
  • Reviewed client financial documents for accuracy, identifying potential deductions and credits.
  • Utilized tax preparation software to streamline filing processes and enhance efficiency.
  • Educated clients on tax implications of financial decisions, promoting informed choices.
  • Assisted in resolving client inquiries regarding tax liabilities and refunds in a timely manner.
  • Maintained up-to-date knowledge of changing tax laws to ensure accurate filings and advice.
  • Conducted thorough research on complex tax issues to provide accurate solutions for clients'' unique situations.

Rural Mail Carrier

United States Post Office
08.2021 - 08.2023
  • Delivered mail to rural customers, ensuring timely and accurate service.
  • Managed diverse delivery routes, adapting to changing weather conditions and road accessibility.
  • Maintained up-to-date knowledge of postal regulations and safety protocols.
  • Trained new employees on delivery processes and customer service standards.

Certified Nursing Assistant

Grace Nursing Home
06.2003 - 08.2021
  • Provided compassionate patient care, assisting with daily living activities and ensuring comfort.
  • Monitored vital signs, documenting changes to support accurate patient assessments.
  • Assisted nursing staff in executing care plans, promoting effective communication among team members.
  • Trained new staff on best practices for patient handling and safety protocols.

Education

High School Diploma -

Jackson High School
05-2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Professional telephone demeanor
  • Microsoft outlook
  • Follow-up skills
  • Call management
  • Product knowledge
  • Documentation

Timeline

Customer Service Representative

Everise
08.2023 - Current

Rural Mail Carrier

United States Post Office
08.2021 - 08.2023

Certified Tax Preparer

D & D Financial Services -self Employed
01.2017 - Current

Certified Nursing Assistant

Grace Nursing Home
06.2003 - 08.2021

High School Diploma -

Jackson High School

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