Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Kimberly Wall

Kimberly Wall

Kearny,NJ

Summary

At Met Express Inc, I honed my expertise in Account Management and Customer Service, achieving a high client retention rate through exceptional relationship building and proactive problem resolution. Skilled in data analytics and client development, I excel in transforming client needs into actionable strategies, fostering trust, and driving sustained account growth.

Overview

13
13
years of professional experience

Work History

Account Manager

Met Express Inc
Saddle Brook, NJ
10.2011 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Education

Political Science

Rutgers University
Newark, NJ

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Client Relationship Management
  • Customer Satisfaction
  • Customer Relationships
  • Goal-Oriented
  • Relationship building and management
  • Account oversight
  • Client Relationship Building
  • Issue Resolution
  • Team Training
  • Documentation And Reporting
  • Project Management
  • Client rapport
  • Customer Relationship Management (CRM)
  • Sales Reporting
  • Account Servicing
  • Client Development
  • Customer Needs Assessment
  • Account servicing skills
  • Client meetings
  • Report Writing
  • Order Management
  • Cold calling skills
  • Data Analytics
  • Performance Tracking
  • Data-driven decision-making
  • Schedule Management
  • Customer rapport

Timeline

Account Manager

Met Express Inc
10.2011 - Current

Political Science

Rutgers University
Kimberly Wall