Kimberly Wall
Kearny,NJ
Summary
At Met Express Inc, I honed my expertise in Account Management and Customer Service, achieving a high client retention rate through exceptional relationship building and proactive problem resolution. Skilled in data analytics and client development, I excel in transforming client needs into actionable strategies, fostering trust, and driving sustained account growth.
Overview
13
13
years of professional experience
Work History
Account Manager
Met Express Inc
10.2011 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Education
Political Science
Rutgers University
Newark, NJSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Client Relationship Management
- Customer Satisfaction
- Customer Relationships
- Goal-Oriented
- Relationship building and management
- Account oversight
- Client Relationship Building
- Issue Resolution
- Team Training
- Documentation And Reporting
- Project Management
- Client rapport
- Customer Relationship Management (CRM)
- Sales Reporting
- Account Servicing
- Client Development
- Customer Needs Assessment
- Account servicing skills
- Client meetings
- Report Writing
- Order Management
- Cold calling skills
- Data Analytics
- Performance Tracking
- Data-driven decision-making
- Schedule Management
- Customer rapport
Timeline
Account Manager
Met Express Inc
10.2011 - Current
Political Science
Rutgers University
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