Kimberly Wall

• Place food and drink orders and side work such as cleaning windows, floors, tables, drink station, and refilling soy sauce.
• Accomplishments: Working well as an individual and as a team.
• Skills Used: Customer service and adaptability.

• Provided exceptional customer service to enhance guest satisfaction and dining experience.
• Managed multiple tables efficiently, ensuring timely food and beverage delivery.
• Collaborated with kitchen staff to ensure accurate order preparation and presentation.
• Assisted in training new staff on restaurant protocols and customer interaction techniques.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Greet customers and take drink and food orders, enter orders in POS system (SpotOn), assist hostess with seating and to-go orders when needed, make drinks, run food, stock bar, liquor inventory, complete necessary side work (clean bar, sink wells, restock fruits, mixers, and required liquors, clean shelving under glasses and liquor bottles, clean beer coolers), keep a clean environment for customers.

Assisted with email and voicemail management. Organized office supplies and resources. Supported team by running errands as needed. Attended meetings and work functions. Distributed important documents to relevant personnel. Printed drawings and other materials.

• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Ensured compliance with regulatory guidelines, keeping meticulous records of all transactions and documentation.

• Make phone calls off of referral sheets or provided cold call sheets, set appointments, log appointments, and maintain thorough knowledge about the company.

• I worked a 1:1 ratio with day clients and residential clients with varying disabilities. Most of the care I provided involved hygiene assistance, class work, accompanied therapy sessions, and feeding protocol.
• Data sheets were required to track clients behavior throughout the day and additional paperwork was to be filled out at the end of the day.

• Clean tanning beds, complete inventory, answer the phone, exercise appropriate customer service skills, cash out, explain tanning packages and policies, advertise and sell products, provide a tour and explain the different tanning beds and functions to new clients, and input correct client information into the computer system.
• Accomplishments: Providing knowledge about our products, passing certification, and educating clients about tanning.
• Skills Used: Customer service skills, marketing skills, computer skills and strong verbal skills.

• Teaching the client to acquire language, self-help, and social skills; Assist client with life skills; Observe records; Report client behavior; Record the progress of the day in a journal; Complete paperwork and data collection notes; Work with the parents of the client.
• Accomplishments: Utilizing therapy to help the client become familiar with self-help skills, language skills, and social skills.
• Skills Used: Teaching skills, communication skills, problem-solving skills, and a genuine interest in improving the skills of the client.