Kimberly Walls
CORNELIUS
Summary
Dynamic National Certified Pharmacy Technician with CVS Pharmacy, skilled in medication dispensing and HIPAA compliance. Enhanced patient safety by reducing medication errors through meticulous labeling accuracy. Proven problem-solver, effectively training new staff and improving workflow efficiency in high-pressure environments. Committed to delivering exceptional service and maintaining patient confidentiality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
National Certified Pharmacy Technician
CVS Pharmacy
12.2020 - Current
- Processed prescriptions and verified accuracy of medication orders in high-volume pharmacy environment.
- Assisted pharmacists with patient consultations, providing medication information and answering inquiries.
- Managed inventory levels, ensuring stock availability and proper storage of pharmaceutical products.
- Trained new pharmacy technicians on operational procedures and best practices for workflow efficiency.
- Implemented safety protocols to maintain compliance with regulatory standards and organizational policies.
- Contributed to the reduction of medication errors by meticulously following proper procedures for prescription filling and labeling.
Customer Service Representative
Walmart
01.2017 - 06.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed returns and exchanges, ensuring compliance with company policies and procedures.
- Trained new team members on customer service protocols and system navigation.
- Collaborated with cross-functional teams to improve service delivery processes.
Education
High School Diploma -
Magna Vista High School
Ridgeway, VA06-2002
Skills
- HIPAA compliance
- Labeling accuracy
- Medication dispensing
- Data entry proficiency
- Insurance billing
- Prescription interpretation
- Medication storage
- Problem-solving skills
- Answering customer questions
- Patient confidentiality
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizer
Timeline
National Certified Pharmacy Technician
CVS Pharmacy
12.2020 - Current
Customer Service Representative
Walmart
01.2017 - 06.2020
High School Diploma -
Magna Vista High School