KIMBERLY WARE-MOTEN
Detroit,Michigan
Summary
Dynamic store owner with a proven track record in building customer loyalty and enhancing satisfaction through exceptional service. Leveraged strong organizational skills and conflict resolution abilities at Bob's Discount Furniture to foster relationships and drive repeat business. Committed to maintaining a welcoming environment while adapting operations to meet evolving market demands.
Compassionate outreach worker, serving the community, meeting the needs of the less fortunate due to poverty and addiction
Many years of lived experience on the streets, Recovering Addict with 11 years clean.
Overview
8
8
years of professional experience
Work History
Store Owner
Myself
03.2024 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
Sales Associate
Bob's Discount Furniture
12.2019 - 01.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business
- Demonstrated special features on furniture and accessories
- Provided resolutions for customer's individual needs
- Handled customer complaints and concerns
- Wrote and scheduled deliveries
Housing Monitor
Salvation Army Adult Rehabilitation Center
04.2017 - 10.2019
- Conducted regular fire safety drills, contributing to a safe living environment for all occupants within the building complex.
- Facilitated smooth intake process
- De-escalated conflict between resident
- passed out medications
- facilitated recovery meetings
- searched residents person and property when entering and exiting building
- Reduced maintenance requests by performing routine checks on common areas and equipment, ensuring proper functionality.
- Enhanced community safety through diligent monitoring of security cameras and reporting suspicious activities.
Education
No Degree - Word Processing
Michigan Computer Institute
Southfield, Michigan10-1989
Skills
- Store operations
- Business networking
- Store maintenance
- Performance analysis
- Conflict resolution
- Organizational skills
- Relationship building
- Follow directions
- Respects Authority
Timeline
Store Owner
Myself
03.2024 - Current
Sales Associate
Bob's Discount Furniture
12.2019 - 01.2025
Housing Monitor
Salvation Army Adult Rehabilitation Center
04.2017 - 10.2019
No Degree - Word Processing
Michigan Computer Institute
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