Kimberly Warren
South Plainfield,NJ
Summary
Dynamic customer service leader with a proven track record at Wholefoods, excelling in training and mentoring teams to enhance satisfaction. Skilled in staff management and implementing efficient workflows, I foster a motivated environment that drives productivity and resolves issues effectively, ensuring a superior shopping experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor
Wholefoods
02.2021 - Current
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored team members on customer service best practices.
- Conducted regular inspections to maintain store cleanliness and organization.
- Collaborated with management to implement process improvements for efficiency.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Customer Service Manager
ShopRite
03.2015 - 01.2021
- Led customer service team to enhance satisfaction and resolve issues effectively.
- Developed training programs to improve staff performance and service quality.
- Implemented new scheduling system to optimize staff coverage during peak hours.
- Analyzed customer feedback data to identify trends and improve service strategies.
Education
Commercial Art
DuCret School of Art
Plainfield, NJHigh School Diploma - Veterinarian
South Plainfield High School
South Plainfield, NJ06.2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
Certification
Culture Champion
Timeline
Supervisor
Wholefoods
02.2021 - Current
Customer Service Manager
ShopRite
03.2015 - 01.2021
Commercial Art
DuCret School of Art
High School Diploma - Veterinarian
South Plainfield High School