Kimberly Watt
Lake Worth,FL
Summary
Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.
Overview
10
10
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
West Palm Beach, FL
09.2018 - 11.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities
- Developed strategies to increase customer satisfaction and loyalty
- Managed staff scheduling, hiring and training processes
- Conducted regular performance reviews for all employees in the branch
- Monitored financial performance of the branch on a monthly basis
- Implemented internal control procedures to minimize risk exposure and maximize profitability
- Provided guidance and support to team members regarding problem resolution and customer service issues
- Analyzed data to identify trends related to products, services, customers and markets served by the branch
- Resolved escalated customer complaints in a timely manner
- Established strong working relationships with external partners such as vendors and suppliers
- Performed regular audits of financial records in order to ensure accuracy
- Managed and inspired team members to perform to full potential, driving branch profitability
- Assigned duties to employees and examined work for accuracy, neatness and timeliness
- Planned work schedules to maintain adequate staffing levels
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Disciplined employees to encourage compliance with company policies and procedures
- Established and built customer relationships through targeted outreach and initiatives
- Designed sales and service strategies to improve revenue and retention
Assistant Manager
Pediatric Associates Physician's Office
West Palm Beach, FL
07.2014 - 08.2018
- Assisted in the development of operational strategies to ensure efficient and productive operations
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Conducted regular performance reviews for employees to identify areas of improvement
- Coordinated with other departments to ensure smooth flow of operations
- Developed a system for tracking inventory and ordering supplies as needed
- Maintained up-to-date knowledge of company products and services
- Prepared charts for upcoming appointments; collected and organized medical histories
- Managed all incoming and outgoing mail including faxes and emails
- Verified accuracy of medical coding prior to submission of claims to insurance companies
- Ordered supplies for the office as needed; monitored inventory levels
- Reviewed patient billing statements for accuracy and addressed any discrepancies accordingly
- Communicated effectively with other healthcare providers regarding patient care plans
Education
Bachelor of Science - Biology
Florida Agricultural And Mechanical University
Tallahassee, FL05.2014
High School Diploma -
Palm Beach Central High School
Wellington, CO05-2009
Skills
- Coaching and Mentoring
- Reporting familiarity
- Account analysis expertise
- Sales Development
- Shift Scheduling
- Operational Reports
- Employee Development
- Customer Service
- Performance Reviews
- Interviewing and Hiring
- Scheduling
- Office Management
- Data Analysis
- Marketing
- Logistics Management
- Business Development
- Maintenance Planning
- Resume review
- Records Management
- Business Administration
- Financial Management
- Staff Development
- Operations Management
References
References available upon request.
Timeline
Branch Manager
Enterprise Rent-A-Car
09.2018 - 11.2024
Assistant Manager
Pediatric Associates Physician's Office
07.2014 - 08.2018
Bachelor of Science - Biology
Florida Agricultural And Mechanical University
High School Diploma -
Palm Beach Central High School
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