Kimberly Weeks
Monroe,LA
Summary
Cross-trained front- and back-office Certified Medical Assistant leveraging 2 years of experience
maximizing efficiency in fast-paced hospitals and clinics. Dynamic team leader recognized for
streamlining operations by effectively managing patient scheduling while also eliminating overhead costs
of supplies and inventory. Collaborative patient advocate with strengths in maintaining accurate patient
records to maximize patient outcomes and ensure delivery of effective care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Kelly Connect
08.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Customer Service Representative
McKesson
11.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Certified Medical Assistant
Village Health Partners
08.2022 - 10.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Certified Medical Assistant
Stroke Scan Plus
06.2022 - 08.2022
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Medical Assistant
Oschner LSU Health
12.2021 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Customer Host/Asset Protection Associate
Walmart
11.2020 - 06.2021
- Enhanced customer satisfaction by providing excellent service and addressing inquiries in a timely manner.
- Supported new hires during their training period, helping them develop essential skills for success in the role of Customer Host.
- Communicated proactively with supervisors regarding any issues or concerns that arose during shifts.
- Resolved customer complaints effectively, promoting a positive brand image for the store.
- Greeted incoming customers and provided directions to different store locations.
- Adapted quickly to changing circumstances or situations within the store environment, maintaining composure under pressure.
Education
Associate of Science - Associate of Science in Health Science Pre-Nursing
South College
Knoxville, TN04-2024
Medical Diploma - Certified Medical Assistant
McCann School of Business And Technology
Monroe12-2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
Cardiopulmonary Resuscitation (CPR) Certification
Timeline
Customer Service Specialist
Kelly Connect
08.2024 - Current
Customer Service Representative
McKesson
11.2022 - 06.2023
Certified Medical Assistant
Village Health Partners
08.2022 - 10.2022
Certified Medical Assistant
Stroke Scan Plus
06.2022 - 08.2022
Certified Medical Assistant
Oschner LSU Health
12.2021 - 04.2022
Customer Host/Asset Protection Associate
Walmart
11.2020 - 06.2021
Cardiopulmonary Resuscitation (CPR) Certification
Associate of Science - Associate of Science in Health Science Pre-Nursing
South College
Medical Diploma - Certified Medical Assistant
McCann School of Business And Technology
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