Kimberly Welch
Mobile,AL
Summary
Dynamic administrative professional with a proven track record at Whaley Foodservice, excelling in customer service and data entry. Skilled in building strong client relationships and maintaining confidentiality, I effectively enhanced client satisfaction and ensured data integrity. Adept at leveraging computer skills to streamline processes and support organizational goals.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Whaley Foodservice
Daphne, AL
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Client Care Coordinator
Southern Cross Care
Mobile, AL
11.2023 - 02.2024
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Advocated for clients'' best interests when liaising with different departments, ensuring their needs were always heard and considered during internal discussions.
Dialysis Technician
DaVita
Birmingham, AL
06.2023 - 01.2024
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
Assistant Underwriter
Ashland General Agency
Mobile, AL
01.2009 - 04.2019
- Provided high level of assistance to help with review, classification, coding, and rating of applications.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Verified data integrity and accuracy.
Education
Associate of Arts - Merchandising
Miss Wade's Fashion Merchandising College
Dallas, TX01-1988
Skills
- Customer service
- Data entry
- Computer skills
- Administrative support
Timeline
Administrative Assistant
Whaley Foodservice
03.2024 - Current
Client Care Coordinator
Southern Cross Care
11.2023 - 02.2024
Dialysis Technician
DaVita
06.2023 - 01.2024
Assistant Underwriter
Ashland General Agency
01.2009 - 04.2019
Associate of Arts - Merchandising
Miss Wade's Fashion Merchandising College