Kimberly Westerfield
Grand Terrace,CA
Summary
Compassionate Case Manager experienced. Dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Case Manager / Navigator
Salvation Army Social Services
2022.01 - 2022.10
- Documented data and completed accurate case notes in HMIS System.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Provide ongoing support and expertise through comprehensive assessment .
- Implemented new initiatives and procedures to increase knowledge and availability of client services.
- Locate housing for clients, 97% of caseload housed with in 40 days.
Case Manager
PWA Homeless Program
2018.02 - 2020.05
- Maintain organized client accurate files.
- Develop housing Stability plan that will ensure stability of household needs.
- Administer and provide temporary financial assistance as needed.
- 99% of caseload housed, caseload 55 to 60.
- Increased housing rates by networking with Landlords in Inland Empire.
- Collaborated with external agencies to meet mental health and transitional needs of clients.
- Collaborated with Landlords Housing Coalition and maintained relationships with landlords.
- Assist clients with Section 8 HUD application process.
Group Facilitator
Metropolitan Health Medical Group
2008.09 - 2015.12
- Created treatment plans meeting each clients individual needs. Supervised overall client services, acted as liaison between clients and service providers.
- Completed case notes in timely manner.
- Created safe place for clients to share life experiences, address emotional and environmental barriers.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program needs.
- Provided crisis intervention and case management services.
- Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
Education
Bachelor of Science - Psychology
University of Phoenix
Ontario, CA03.2022
Skills
- Case Management
- Organizational Skills
- Client Needs Assessments
- Interviewing Skills
- Documentation Proficiency
- Crisis Intervention
- Locating Affordable Housing
- Resource Identification
Certification
Alcohol Drug Counseling
Conflict Resolution
Timeline
Case Manager / Navigator
Salvation Army Social Services
2022.01 - 2022.10
Case Manager
PWA Homeless Program
2018.02 - 2020.05
Group Facilitator
Metropolitan Health Medical Group
2008.09 - 2015.12
Bachelor of Science - Psychology
University of Phoenix
Alcohol Drug Counseling
Conflict Resolution
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