Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kimberly Westerfield

Grand Terrace,CA

Summary

Compassionate Case Manager experienced. Dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Case Manager / Navigator

Salvation Army Social Services
01.2022 - 10.2022
  • Documented data and completed accurate case notes in HMIS System.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Provide ongoing support and expertise through comprehensive assessment .
  • Implemented new initiatives and procedures to increase knowledge and availability of client services.
  • Locate housing for clients, 97% of caseload housed with in 40 days.

Case Manager

PWA Homeless Program
02.2018 - 05.2020
  • Maintain organized client accurate files.
  • Develop housing Stability plan that will ensure stability of household needs.
  • Administer and provide temporary financial assistance as needed.
  • 99% of caseload housed, caseload 55 to 60.
  • Increased housing rates by networking with Landlords in Inland Empire.
  • Collaborated with external agencies to meet mental health and transitional needs of clients.
  • Collaborated with Landlords Housing Coalition and maintained relationships with landlords.
  • Assist clients with Section 8 HUD application process.

Group Facilitator

Metropolitan Health Medical Group
09.2008 - 12.2015
  • Created treatment plans meeting each clients individual needs. Supervised overall client services, acted as liaison between clients and service providers.
  • Completed case notes in timely manner.
  • Created safe place for clients to share life experiences, address emotional and environmental barriers.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program needs.
  • Provided crisis intervention and case management services.
  • Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.

Education

Bachelor of Science - Psychology

University of Phoenix
Ontario, CA
03.2022

Skills

  • Case Management
  • Organizational Skills
  • Client Needs Assessments
  • Interviewing Skills
  • Documentation Proficiency
  • Crisis Intervention
  • Locating Affordable Housing
  • Resource Identification

Certification

Alcohol Drug Counseling

Conflict Resolution

Timeline

Case Manager / Navigator

Salvation Army Social Services
01.2022 - 10.2022

Case Manager

PWA Homeless Program
02.2018 - 05.2020

Group Facilitator

Metropolitan Health Medical Group
09.2008 - 12.2015

Bachelor of Science - Psychology

University of Phoenix

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Kimberly Westerfield