Kimberly White
Hammond,IN
Summary
Detail-oriented Customer Service Coordinator skilled in multitasking and organizational management. Successfully implemented improvements in service processes, resulting in reduced wait times and increased customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart
Orland Park, IL
10.2022 - Current
- Assisted customers with inquiries and product selection, enhancing overall shopping experience.
- Guided customers while providing in-depth details on current promotions to enhance purchasing decisions.
- Managed cash register operations, ensuring accurate transactions and maintaining 100% balanced drawers.
- Trained new staff on customer service protocols and company policies to ensure consistency.
- Implemented improvements in inventory management practices to reduce stock discrepancies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered prompt service to prioritize customer needs.
Service Repair Billing Clerk
Bettenhausen Fiat
Orland Park, IL
01.2022 - 08.2022
- Managed over 40 customer inquiries by phone regarding billing issues, enhancing client satisfaction through effective communication.
- Coordinated with sales and finance teams to resolve discrepancies on invoices, streamlining the reconciliation process.
- Developed and maintained organized filing systems for billing records, improving efficiency in document retrieval.
- Trained new staff on billing procedures and software applications, fostering a collaborative team environment.
- Conducted regular audits of billing statements to ensure compliance with financial regulations and internal controls.
- Executed billing tasks and recorded information in company databases.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled several account payments and provided information regarding outstanding balances.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Customer Service Coordinator
Marshalls
Oak Lawn, IL
11.2019 - 09.2021
- Oversaw daily operations, ensuring adherence to company policies and service standards.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste by 15% while ensuring availability of necessary products/services at all times.
- Reduced wait times for customers through efficient task delegation and resource allocation.
- Oversaw the onboarding process for 5 new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Conducted regular evaluations of team performance to identify areas for improvement and implement necessary changes.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Cashier
Marshalls
Oak Lawn, IL
09.2019 - 11.2019
- Assisted customers with inquiries and provided product information to enhance shopping experience.
- Maintained clean and organized checkout area to promote a positive environment for patrons.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Led initiatives to streamline checkout processes, reducing wait times and enhancing overall customer flow.
- Operated cash register for cash, check, and credit card transactions with 100% excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Education
Pharmacy Technician
Everest College
Merrionette Park, IL03-2010
Skills
- Active listening
- Team leadership
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Paperwork processing
- Documentation
- Customer relationship management (CRM)
- Staff training
- Money handling
- Multitasking Abilities
- Organizational skills
- Scheduling and coordinating
Timeline
Customer Service Representative
Walmart
10.2022 - Current
Service Repair Billing Clerk
Bettenhausen Fiat
01.2022 - 08.2022
Customer Service Coordinator
Marshalls
11.2019 - 09.2021
Cashier
Marshalls
09.2019 - 11.2019
Pharmacy Technician
Everest College