Kimberly Whitehead
Lawrenceville,GA
Summary
Dynamic and results-driven Senior Customer Service Representative with over 20 years of experience in delivering exceptional customer support and fostering strong client relationships. Adept at problem-solving and active listening, with a proven ability to manage challenging situations with diplomacy and composure. Skilled in leveraging advanced knowledge of Microsoft Office Suite and SAP to enhance operational efficiency. Recognized for strong communication, organizational, and leadership abilities, driving continuous process improvements and ensuring high customer satisfaction
Overview
13
13
years of professional experience
Work History
Senior Customer Service Representative
CARGILL INC
Gainesville, GA
10.2015 - 11.2024
- Primary contact over the weekend and holidays for customer service and transportation inquiries
- Responsible for developing meaningful relationships with customers, sales, and other departments to proactively inform, guide and provide solutions
- Provide high level support in the execution of moderate customer service processes and activities including areas such as: order management, complaint resolution, scheduling, and delivery coordination
- Identify areas of process improvement that will enhance the organization’s ability to deliver value adding service to the customer
- Ensure accurate entry of all order and customer related information to execute flawless service
- Process monthly demurrage reports and issue invoices to customers
Account Manager
VWR INTERNATIONAL
Suwanee, GA
10.2011 - 04.2015
- Create, modify, and monitor purchase orders life cycle
- Research and resolve customer issues in a timely manner
- Support outside sales force with customer pricing issues and alternate product solutions
- Process quotes, invoice credits and other special requests
- Process and expedite all customer orders and address any post order concerns
- Handle in-bound sales and customer support calls
- Work back order and exception reports for select customers
- Create UPS shipping labels for returns
Education
Bachelor of Business Administration -
Georgia College & State University
Skills
Communication
Active Listening
Technical Proficient
Resourcefulness
Tenacity
Agile
Multitasking
Project Management
Transferable Skills
Team Leadership
Timeline
Senior Customer Service Representative
CARGILL INC
10.2015 - 11.2024
Account Manager
VWR INTERNATIONAL
10.2011 - 04.2015
Bachelor of Business Administration -
Georgia College & State University