Kimberly Whittecar
Summary
Dedicated Sales Associate experienced in driving sales and enhancing customer satisfaction during peak and slow periods. Managed customer complaints effectively while supporting team dynamics and fostering strong customer relationships. Demonstrated integrity and a commitment to exceeding performance standards in all interactions.
Overview
1
1
year of professional experience
Work History
Sales Associate
Cal-ranch
Casa Grande
01.2025 - Current
- Greeted customers and provided exceptional customer service.
- Guided customers in product selection, providing tailored recommendations to meet their needs.
- Assisted customers in locating products and provided expert advice to enhance their purchasing decisions.
- Handled customer complaints in a professional manner.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Organized displays to improve product visibility and accessibility, contributing to a better shopping experience.
- Participated in inventory management by restocking shelves and tracking product availability.
- Supported training of new staff in sales techniques and customer service standards.
- Answered incoming telephone calls to provide store, products and services information.
Key Holder
Dollar general
Coolidge
03.2026 - 05.2026
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Opened and closed the store, ensuring security protocols were followed.
- Supervised bank deposits and security procedures to support store opening and closing.
- Verified accuracy of register tills at beginning and end of shift.
- Managed cash register operations, handling transactions accurately and efficiently.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with inquiries, providing friendly and efficient service.
- Assisted customers with product selection and resolving complaints.
- Collaborated with team members to maintain a clean and safe shopping environment.
- Trained new employees on store policies and customer service standards.
- Implemented merchandising displays to enhance product visibility and sales appeal.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
Education
Leona Connected
Phoenix, AZSkills
- Sales techniques
- Customer needs assessment
- Client service
- Exceeds sales goals
- Cash handling
- Written and verbal communication
- Money handling
- Inventory management
- Stocking and receiving
- Cleaning methods
- Problem-solving
- Task prioritization
- Staff training
- Sales training
- Team collaboration
- Teamwork and collaboration
- Communication skills
- Written and verbal communication
- Exceptional customer service
- Feedback implementation
- Flexible schedule
- Friendly and outgoing
- Reading comprehension skills
- Hospitality and accommodation
- Strategic planning
- Cash accuracy
- Cleaning methods
- Sales training
References
References available upon request.
Timeline
Key Holder
Dollar general
03.2026 - 05.2026
Sales Associate
Cal-ranch
01.2025 - Current
Leona Connected