Kimberly Williams

Collaborates with service providers to secure services needed to meet clients needs.

• Provides effective referral and care coordination leveraging technology and available community referral

resources using an establish method and framework.

• Leverages human service solutions available through the Louisiana 211 Referral Network and local relationships with service providers to locate help to meet identified needs.
• Effectively communicates and guides clients as needed towards securing services to meet client needs.
• Advises on other types of referral options and/or services available to help address root causes (Example:

Addressing social determinants of health or chronic needs)

• Documents all actions of each referral until the referral loop is closed using secured technology systems.

• Monitors and reviews computer programs and electronic documents in order to ensure timeliness and completion of licensing inspections;
• Maintains records, prepares reports and conducts correspondence relative to the licensed centers and unlicensed facilities. Assists in preparing referrals needed for further action of unlicensed operations;
• Participates in the revision of rules, regulations and procedures in order to comply with changes to law or policy;
• Provides technical assistance to state licensed providers with maintaining program requirement compliance;
• Interprets and communicates program requirements or state and/or federal licensure standards to officials and the staff or providers of service;
• Conducts special investigations visits in response to complaints; documents and reports on findings;
• Conducts exit conferences with facility administrators and other officials;
• Studies the facility relative to construction, organization, policies and procedures, administration and quality of services to determine the extent of compliance with state licensure standards and/or federal standards;
• Reviews records, personnel interviews, resident interviews and personal observations relative to the operation of the facility for compliance standards;
• Compiles information derived from surveys to prepare reports on the results of the surveys; describes findings and any need for improvements; formulates recommendations that will aide supervisors with determining whether licensure should be granted, denied or deferred;
• As a result of complaints managed and/or incidents, may be required to participate in legal proceedings, which includes testifying in court and appeal hearings; and
• Perform all other duties as needed.

• Interprets and applies complex federal, state and local laws and
  regulations, program directives, and agency policies and procedures.
• Interviews clients/applicants to obtain information, assess employment and educational history, work abilities, and training interests in order to determine the support services needed.
• Serves as case manager for assigned caseload by recording findings, recommendations and services provided; completes case record forms and any necessary correspondence in connection with assigned cases.
• Explains program to applicants and discusses its rules and procedures, assesses clients’ willingness and ability to comply with program mandates, identifies barriers to participation, and selects resources to eliminate barriers.
• Monitors program participation to determine compliance and takes appropriate action to ensure that participants fulfill program obligations.