KIMBERLY WILLIAMS
Montgomery,USA
Summary
- Driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient In processing payments and accurately recording Information.
Responsible delivery driver bring great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.
Diligent cosmetologist with solid foundation in cosmetology techniques and knowledge of beauty treatments. Contributed to successful client consultations and personalized service plans. Demonstrated expertise in hairstyling and beauty care , enhancing client satisfaction.
Overview
14
14
years of professional experience
Work History
Delivery Driver
UPS Customer Center
08.2021 - 12.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Collections Representative/Technical Support
Alorica
06.2017 - 05.2021
- Provided Tier 1 IT support to non-technical Internal users through desk-side support services
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Submitted service tickets for equipment maintenance requests
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Maintained high volume of calls to meet demands of busy group
- Worked in call center environment handling manual and automatically dialed outbound calls
- Processed payments and contracts on accounts
House Maid
Atlanta Green Maids
06.2015 - 06.2017
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Restocked room supplies such as facial tissues for personal touch with every job
- Engaged positively with residents while cleaning apartments and common areas
- Disinfected bathrooms and removed mold from shower stalls and bathtubs
- Responded to requests from patrons for linens and toiletries
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
Healthcare Assistant
CSI Healthcare IT
03.2010 - 06.2015
- Assisted with patient hygiene, physical comfort, eating and drinking and mobility while observing and reporting specific changes
- Organized and maintained medication closets and first aid supplies
- Maintained clean environment with due consideration to health and safety issues and infection control policy
- Arranged bedding and cushions to enhance patient comfort in bed and chairs
- Maintained patient stability by checking vital signs and weight and recording intake and output information
- Aided patients with walking and limb exercises to improve strength and balance
Education
Certificate - Cosmetology
Wallace Community College
Selma, Al12-2024
High School Diploma - General Studies
Southside High School
Selma, AL05.2008
Skills
- Multiline Phone Systems
- Locating Debtors
- Payment Arrangements
- Recording Data
- Policies and Procedures
- Appointment Setting
- Mathematics Skills
- Windows 10
- Software Diagnosis
- Data Recovery
- Desktop Support
- Exceptional Telephone Etiquette
- Mopping and Sweeping
- Vacuuming
- Quality Control Guidelines
- Cleaning Techniques
Timeline
Delivery Driver
UPS Customer Center
08.2021 - 12.2023
Collections Representative/Technical Support
Alorica
06.2017 - 05.2021
House Maid
Atlanta Green Maids
06.2015 - 06.2017
Healthcare Assistant
CSI Healthcare IT
03.2010 - 06.2015
Certificate - Cosmetology
Wallace Community College
High School Diploma - General Studies
Southside High School
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