Kimberly Williams
Augusta,GA
Summary
Pursuing bachelor’s degree in Business Management. Supported patient intake and maintained accurate patient records. Assisted with immunizations and performed blood draws for pediatric and adult patients. Provided childcare and educational support in various settings.
Overview
11
11
years of professional experience
Work History
CSA Hybrid - Customer Service Advocate
Blue Cross Blue Shield
- Current
- Ensure effective customer relations by responding accurately, timely and courteously to telephone, web, or walk-in inquiries and accurately document inquiries.
- Initiate or processes adjustments or performs other research as needed to resolve inquiries.
- Provide feedback to managers regarding claims and provider questions and needs.
- Identify and promptly report and/or refer suspected fraudulent activities and system errors to the appropriate department.
ED Registration Specialist
Wellstar MCG Health
01.2024 - 11.2024
- Responsible for timely and accurate patient registration, complete data transfer paperwork and other relevant hospital forms, and maintain patient confidentiality.
- Enter and verify patient demographic, employment and billing information accurately.
- Collect payments.
- Put in any traumas from levels 1-3 even if unidentified and code strokes.
Kindergarten Paraprofessional
A Brian Merry Elementary
08.2022 - 08.2023
- Assisted the lead teacher with daily classroom instruction and lesson implementation
- Supported students with reading, writing, math, and basic learning activities
- Provided one-on-one and small group assistance to reinforce learning concepts
- Helped manage classroom behavior using positive reinforcement techniques
- Supervised students during classroom activities, recess, lunch, and transitions
- Prepared instructional materials, worksheets, and classroom displays
- Assisted students with basic needs, including hygiene and organization
- Monitored student progress and reported observations to the teacher
- Supported students with special needs or learning differences as needed
- Maintained a safe, clean, and organized classroom environment
- Helped with attendance, record-keeping, and administrative tasks
- Encouraged social skills, cooperation, and positive peer interactions
Medical Assistant
UH Colon and Rectal Surgery Associates
01.2019 - 04.2023
- Clean/Stock patient room, change chemicals, Clean/Stock instruments.
- Update any information in Epic the patient has given.
- Assist Doctors with any in office procedures/Exams.
- File, fax/scan documents, send referrals (internal/external), send Escript.
Customer Service Rep
Teleperformance
09.2015 - 01.2019
- Build member report, carefully handle, and respond to all inquiries while identifying member needs and concerns.
- Make any changes to GA member account and send out any handbooks or information via postal mail.
- Help assist with finding providers, locating Ga member ID/Subscriber number and transportation assistance.
Education
Bachelor’s Degree - Remote
University of Phoenix
04.2026
Associates Degree - Occupational Science
Miller-Motte Technical College
Augusta, GA12.2021
Associates Degree - Occupational Science
Miller-Motte Technical College
Augusta, GA09.2018
High School Diploma -
Academy of Richmond County
Augusta,GaSkills
- Medical Terminology
- Medical Records
- Vital Signs
- Epic
- Experience Administering Injections
- Patient Care
- HIPAA
- Medical Billing
- Medical Scheduling
- EMR Systems
- Medical Receptionist
- Insurance Verification
- ICD-10
- Hospital Experience
- Medical Office Experience
Timeline
ED Registration Specialist
Wellstar MCG Health
01.2024 - 11.2024
Kindergarten Paraprofessional
A Brian Merry Elementary
08.2022 - 08.2023
Medical Assistant
UH Colon and Rectal Surgery Associates
01.2019 - 04.2023
Customer Service Rep
Teleperformance
09.2015 - 01.2019
CSA Hybrid - Customer Service Advocate
Blue Cross Blue Shield
- Current
Associates Degree - Occupational Science
Miller-Motte Technical College
Associates Degree - Occupational Science
Miller-Motte Technical College
Bachelor’s Degree - Remote
University of Phoenix
High School Diploma -
Academy of Richmond County