Kimberly Washington
Buffalo Grove,IL
Summary
Detail-oriented Human Resources Administrator/Specialist with 3 years of experience managing various HR functions, including onboarding, compliance with employment laws, and coordinating employee benefits. Authorized to work in the US for any employer.
Overview
9
9
years of professional experience
Work History
Clerical Assistant
SG360°
Wheeling, Illinois
03.2025 - Current
- Organized and maintained filing systems for efficient document retrieval.
- Executed daily clerical tasks with precision, ensuring smooth office operations.
- Operated label printing machines to produce high-quality labels for diverse products and packaging.
- Managed inventory of labeling supplies and maintained equipment.
- Edited existing labels using the label maker software.
- Updated customer information in the label making system.
- Ordered additional supplies to maintain adequate stock levels.
- Programmed bar codes into the label maker software.
- Maintained precise records of labels created, supporting inventory management and traceability.
HR Specialist
SG360
Wheeling, USA
10.2021 - 12.2024
- Led full-cycle recruitment process, enhancing candidate experience through effective sourcing, screening, interviewing, and onboarding.
- Managed the annual performance review process for all employees within the organization.
- Conducted investigations into workplace complaints and conflicts, maintaining confidentiality and providing fair resolutions.
- Resolved employee relations issues by mediating conflicts and facilitating fair outcomes.
- Coordinated employee off-boarding process, conducting exit interviews and ensuring accurate final paycheck calculations and return of company property.
- Managed FMLA leave administration, ensuring compliance with federal regulations.
- Supported employees in completing applications for various types of leave, ensuring compliance with policies.
- Maintained HRIS system by updating employee records, generating reports, and ensuring data accuracy.
Front Desk Manager/Asst. General Manager
Holiday Inn
Crystal Lake, USA
10.2019 - 07.2020
- Maintained brand and quality standards across hotel operations.
- Supervised, trained, and evaluated hotel staff to enhance service delivery.
- Resolved guests' complaints to ensure satisfaction and loyalty.
- Addressed and fulfilled guests' requests to enhance their stay experience.
- Inspected rooms and insured cleanliness/maintenance goals were met.
- Created employee schedules to ensure adequate coverage for hotel operations.
- Developed and met operational budgets and quality goals.
- Conducted safety and security training programs.
- Held meetings for Front Desk Staff.
- Processed payroll for hotel staff, ensuring timely and accurate payments.
- Responded to phone calls to provide information and assistance to guests.
Front Desk Agent, Front Desk Manager, Assistant General Manager
Radisson Hotel
Schaumburg, USA
09.2017 - 10.2019
- Ensured compliance with brand and quality standards, contributing to positive guest experiences throughout the hotel.
- Supervised, trained, and evaluated hotel staff, fostering a motivated team to deliver exceptional service.
- Handled guests' complaints.
- Addressed and fulfilled guests' requests promptly to enhance their experience.
- Created staff schedules to ensure adequate coverage during shifts.
- Conducted regular meetings to communicate updates and address staff concerns.
- Processed guest reservations through online and phone channels to secure accommodations.
- Developed and managed operational budgets, achieving quality goals to enhance guest satisfaction.
- Inspected rooms and ensured cleanliness/maintenance goals were met.
- Conducted safety and security training programs.
Education
High school diploma -
Basic Proviso East High School
Maywood, IL05-1989
Skills
- Clerical duties
- Reception
- Appointment scheduling
- Customer service
- Guest Service
- Cash handling
- Payroll
- Benefits administration
- Time management
- Office management
- Document preparation
- Payment processing
- Scheduling
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Access
- QuickBooks
- Workday
- ADP
- CRM software
- Customer support
- Customer relations
- Customer inquiries
- Hotel Connections
- Front Office
- Supervising
- Management
- Store management
- Training
- Training others
- Personnel support
- Workplace policies
- Analysis skills
- Problem solving
- Communication skills
- Work ethic
- Office supplies
- Payment processing
- Document preparation
- Problem solving
- Office supplies
Additional Information
I am a positive and friendly people person and enjoy finding ways to make our guests happy. I like making the guest/client/customer feel special and unique by creating small gifts that will remind them of the great service they received while at our facility. Maintaining a good relationship with clients is very important. I believe that teamwork is key. I like creating new fun ways to get employees excited for their workday. I care for other employees and try to help them find ways to get their work done in a timely manner. Thank you for taking time out of your busy day to read and go through my resume. I appreciate your time and hope to hear from you soon. Have a great day.
Timeline
Clerical Assistant
SG360°
03.2025 - Current
HR Specialist
SG360
10.2021 - 12.2024
Front Desk Manager/Asst. General Manager
Holiday Inn
10.2019 - 07.2020
Front Desk Agent, Front Desk Manager, Assistant General Manager
Radisson Hotel
09.2017 - 10.2019
High school diploma -
Basic Proviso East High School