Kimberly Williams
IHOP
Morgantown,WV
23
years of professional experience
Dynamic professional with extensive experience in hospitality and healthcare, notably at IHOP, where I excelled in customer service and order accuracy. Proven ability to enhance guest relations and optimize service efficiency. Skilled in conflict resolution and compliance standards, consistently delivering results in high-pressure environments. My best attributes and strengths are availability, reliability, friendliness with others, and team player.
Work History
Waitress
5 Years 6 Months- Greeted guests promptly and guided seating for smooth dining room flow.
- Took accurate food and beverage orders using POS systems.
- Served meals and refilled drinks while maintaining attentive table service.
- Coordinated with kitchen staff to ensure timely order delivery.
Owner
17 Years 11 Months- Directed daily trucking operations, aligning dispatch, routing, and delivery schedules with customer requirements.
- Coordinated load planning and freight assignments to maximize fleet utilization and on-time service.
- Maintained DOT compliance, licensing, and safety documentation for drivers and equipment.
- Oversaw driver recruitment, onboarding, and performance expectations to support reliable operations.
Certified Nursing Assistant
3 Years 8 Months- Assisted residents with daily living activities, maintaining dignity and comfort.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported mobility needs using safe transfer techniques and proper equipment.
- Documented care activities accurately in resident records and charts.
Medical Assistant
7 Years 5 Months- Recorded patient vital signs and updated electronic health records accurately.
- Prepared exam rooms and sterilized equipment following infection control procedures.
- Assisted providers with patient examinations, procedures, and minor in-office treatments.
- Collected specimens and processed lab samples according to clinical protocols.
Education
CNA
Medical Assistant
High School Diploma
Skills
Team collaboration
Strong multitasking
Customer service
Greeting guests
Cleanliness
Attention to detail
Decision-making
Safe food handling
Handling complaints
Hospitality service expertise
Service prioritization
Memory retention
Complex Problem-solving
Order accuracy
Complaint resolution
Active listening
Time management
Performance improvement
High volume dining
Relationship management
Upselling techniques
Sales techniques
Order management
Upselling
Point of sale operation
Compliance standards
Sales expertise
Conflict resolution
Food handling safety
Food safety
Guest relations
Stress management
Effective customer upselling
Point of sale systems
Serving expertise
Food service etiquette
Hospitality and accommodation
Additional Information
I have extensive experience in many areas and am willing to work any shifts, any day and extra time if necessary. I am immediately available.
Timeline
Waitress
IHOP
02.2019 - 08.2024Read More
Certified Nursing Assistant
Heartland Nursing Home
03.2011 - 11.2014Read More
Medical Assistant
WVU Hospital
09.2003 - 02.2011Read More
Owner
MKE Trucking
01.2002 - 12.2019Read More
MTECH
CNA
Read More
MTECH
Medical Assistant
Read More
Preston High School
High School Diploma
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