Summary
Overview
Work History
Education
Skills
Accomplishments
Quote
Interests
Timeline
Volunteer
Kimberly Willoughby

Kimberly Willoughby

Cincinnati,OH

Summary

Experienced and self-motivated Leader bringing forth valuable industry experience and a passion for helping my consumer and small business clients achieve their goals. Experienced in both Retail and Call Center settings. Several years experience in executing excellent customer experience and assisting clients and employees achieve their long term goals.

Overview

13
13
years of professional experience

Work History

Financial Center Manager

Bank of America
Cincinnati , OH
08.2023 - Current
  • Managed and led the daily operations of financial center, including staffing, customer service, and sales activities for two financial centers within first two months with Bank of America. Developed initiatives aimed at improving customer experience at the branch and Market level. Developed and led performance-oriented teams dedicated to accomplishing sales and service goals, the two centers I Managed led the Market in multiple areas. Opened new financial center in the Market and onboarded new clients. Led a brand new team to success and led the Market in multiple areas on the scorecard.

Operations Manager

Fifth Third Bank
Cincinnati , OH
08.2022 - 07.2023
  • Coach, lead, and develop team of up to 17 direct employees. Collaborating with other floor Managers to increase overall employee and customer experience on a daily basis. Execute strong leadership skills to develop 7 of my direct employees within the last 6 months.

Financial Center Manager

Fifth Third Bank
Fort Mitchell, KY
09.2017 - 08.2022
  • Coached and led team of up to 8 employees to achieve sales goals and exceed revenue goal. Coached employees to execute excellent customer service to all clients we interacted with. Leading Financial Center on client experience exceeding composite score overall for several years in a row. Managed and developed One Bank relationships to drive One Bank activity within my Financial Center. Top performing Financial Center Manager on small business lending and referrals.

Assistant Center Manager

Fifth Third Bank
Cincinnati , Ohio
11.2016 - 09.2017
  • Worked with the Branch Manager to develop and lead employees in the Financial Center that led to a promotion to Financial Center Manager.

Personal Banker

Fifth Third Bank
Cincinnati , OH
01.2015 - 11.2016
  • Executed excellent consultative selling skills to work along side my customers to achieve their overall financial and personal goals. Coached clients on taking advantage of benefits we had available to help them achieve their overall financial goals.

Customer Service Representative

Fifth Third Bank
Cincinnati , Ohio
07.2011 - 01.2015
  • Assisted clients with daily banking needs and used consultative selling skills to refer clients to Personal Bankers office to help them achieve their financial goals.

Education

High School Diploma -

Boone County High School
Florence, KY
06-2007

Skills

Effective Time Management

Project Management

Communication Skills

Team Building Leadership

Talent Recruitment

Customer Experience Task Force Member

Core Values Award recipient

Adaptable to market fluctuations

Accomplishments

  • Core Values Award recipient
  • Recognition Committee member
  • Customer Experience Task force member
  • Customer Experience Champion for Region

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Interests

Reading & learning

Practicing mindfulness

Hiking

Skiing

Timeline

Financial Center Manager

Bank of America
08.2023 - Current

Operations Manager

Fifth Third Bank
08.2022 - 07.2023

Financial Center Manager

Fifth Third Bank
09.2017 - 08.2022

Assistant Center Manager

Fifth Third Bank
11.2016 - 09.2017

Personal Banker

Fifth Third Bank
01.2015 - 11.2016

Customer Service Representative

Fifth Third Bank
07.2011 - 01.2015

High School Diploma -

Boone County High School

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Kimberly Willoughby