Summary
Overview
Work History
Education
Skills
Basis Section
Timeline
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KIMBERLY WILSON

Sacramento,CA

Summary

Warehouse professional committed to high standards and delivering results. Brings valuable experience in inventory management and logistics support, fostering reliable and adaptable team environment. Known for strong organizational skills and ability to meet changing demands efficiently.

Overview

8
8
years of professional experience

Work History

Customer Service

ATT
Sacramento, Ca
01.2019 - 01.2021
  • Engaged with customer inquiries at AT&T, maintaining high satisfaction rates while managing multiple communication channels and delivering timely solutions.
  • Guided customers through technical challenges with empathy and precision, transforming complex problems into straightforward solutions.
  • Coordinated with technical teams to expedite problem resolution, ensuring seamless communication between departments and faster customer solutions

Customer Service

Covered California
Sacramento, Ca
01.2013 - 01.2019
  • Managed high-volume customer inquiries at Covered California, resolving healthcare enrollment issues and providing guidance on insurance plans.
  • Streamlined customer service processes, reducing response times while maintaining exceptional satisfaction rates for healthcare enrollees.
  • Documented and tracked complex healthcare cases, ensuring accurate record-keeping and compliance with state regulations

Warehouse Assistant

Amazon Distribution
Sacramento, Ca
01.2022 - 2025
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

Business Management - undefined

University of Phoenix
Sacramento, Ca
01.2011

Skills

Receiving shipments

Paperwork processing

Pallet jack handling

Warehouse software systems

Heavy lifting

Packaging and labeling

Time management

Team collaboration

Basis Section

No content available for this section

Timeline

Warehouse Assistant

Amazon Distribution
01.2022 - 2025

Customer Service

ATT
01.2019 - 01.2021

Customer Service

Covered California
01.2013 - 01.2019

Business Management - undefined

University of Phoenix
KIMBERLY WILSON