Kimberly Wood
Williamsport,MD
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance. Results-focused cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
17
17
years of professional experience
Work History
HR Assistant
Mile by Mile LLC
12.2022 - Current
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Oversaw and managed hiring process and assisted human resources.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
Hair Stylist/ Manager
A Class Hair Studio
03.2017 - 04.2023
- Answered incoming calls, took appropriate messages, and directed calls using multi line switchboard
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained clients profiles using microsoft office
- Confirmed appointments, communicated with clients, and updated client records.
- Handled all filing, word processing, and data entry
- Utilized Microsoft Excel to update formulas and run necessary reports
- Distributed incoming and outgoing mail
- Offered outstanding customer service through direct selling
- Built quality client relationships that resulted in increased sales and repeated business and purchases
- Assisted clients with knowledge of products and services
- Managed high volume cash transactions daily
- Recorded checks and balances, and provided reports to shop owner
- Style clients hair to the desired style
- Give clients necessary recommendations for services.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Cosmetologist/Receptionist
Hairtopia Salon
02.2009 - 01.2015
- Answered incoming calls, took appropriate messages, and directed calls using multi line switchboard
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled appointments
- Handled all filing, word processing, and data entry
- Utilized Microsoft Excel to update formulas and run necessary reports
- Distributed incoming and outgoing mail
- Offered outstanding customer service through direct selling
- Built quality client relationships that resulted in increased sales and repeated business and purchases
- Assisted clients with knowledge of products and services
- Managed high volume cash transactions daily
- Recorded checks and balances, and provided reports to shop owner.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated high level of customer service to increase retention and satisfaction.
Cosmetologist/Receptionist
Beauty Bliss and Beyond
06.2006 - 02.2009
- Answered incoming calls, took appropriate messages, and directed calls using multi line switchboard
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled appointments
- Handled all filing, word processing, and data entry
- Confirmed appointments, communicated with clients, and updated client records.
- Utilized Microsoft Excel to update formulas and run necessary reports
- Distributed incoming and outgoing mail.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
High School Diploma -
Laurel High School
Laurel, MD05.2005
Skills
- Front Desk
- Front Office
- Scheduling
- Receptionist
- Filing
- Data Entry
- Billing
- Dispatching
- Record Preparation
- File Maintenance
- Open Enrollment Coordination
- Exit Interviews
- Factoring
- Technical Support
- Bookkeeping
- Relationship Building
- Client Education
- Hair Coloring and Highlighting
- Product Expertise
- Hair Styling
- Product and Service Explanations
- Friendly Communication
- Active Listening
- Chemical Mixing and Application
- Licensed Cosmetologist
- Product Knowledge
- Client Consultations
- Selling and Upselling
- Social Skills
- Relationship Building and Management
- Men and Women Haircuts
- Bleaching, Dyeing, and Tinting
- Special Event Hair Styling
- Weave Trained
- Beard Trimming
Additional Information
- Basic Accounting
- Microsoft Office
- Data Entry
- Fax, filing, copying
- Word processing
Timeline
HR Assistant
Mile by Mile LLC
12.2022 - Current
Hair Stylist/ Manager
A Class Hair Studio
03.2017 - 04.2023
Cosmetologist/Receptionist
Hairtopia Salon
02.2009 - 01.2015
Cosmetologist/Receptionist
Beauty Bliss and Beyond
06.2006 - 02.2009
High School Diploma -
Laurel High School
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