Kimberly Wood
Grant,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Pharmacy Technician In Training
Avera Queen Of Peace Hospital 605-995-2000
12.2023 - 05.2024
- Assisted in drug preparation, storage, distribution, and inventory management within a variety of pharmacy environments
- This was an entry-level position, was enrolled in Avera Health's Pharmacy Technician Education Program and was in the process of becoming certified with the Pharmacy Technician Certification Board.
Patient Access Technician
Great Plains Health Services 308-568-8000
06.2017 - 10.2023
- Answers all incoming phone calls and triages inquiries to appropriate resources (management, clinical, billing etc.)
- Utilizes appropriate scripting and protocols to assist in triaging patient inquiries
- Greets patients upon arrival, verifies appointments, and updates demographics and insurance information, if applicable
- Documents customer inquiries and other relevant information into Epic through use of In Basket messaging, when appropriate
- Assists individuals in making appointments for designated clinics within network
- Identifies specific patient needs to determine appropriate appointment type and location
- Obtains necessary demographic and insurance information and enters data into computer system
- Verifies insurance coverage and other related data with third party carriers for scheduled appointments
- Communicates clear instructions and education related to scheduled services using appropriate guidelines
- Collects and copies insurance cards, and other pertinent documentation (e.g
- HIPPA and Release of Information forms)
- Ensures accurate and timely collection of copays, self-pays, and other patient balances
- Directs patients to appropriate waiting area, once check-in is complete
- Responsible for coordination of referral management process including the following: Schedules patient appointments with appropriate specialists
- Confirms all required documentation is available for provider before
Lab Support Representative
CHI Health Good Samaritan Hospital 308-865-7100
11.2016 - 03.2017
- Prepare samples for testing using various laboratory equipment
- Maintain all laboratory records
- Comply with correct procedures, policies, and health and safety regulations
- Classify and label samples
- Undertake basic administrative tasks such as filing and answering telephones
Cleaning Crew Member
Cutting Edge Cleaning Service 308-698-5110
09.2016 - 11.2016
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
Assistant Sales Manager
Wow! Scrubs 720-262-2273
06.2016 - 08.2016
- Opened and closed store, including counting cash, opening and closing cash registers
- Greeted store customers promptly and responded to questions with knowledgeable service
- Updated database with customer and sales information
- Completed purchases with cash, credit and debit payment methods.
Patient Access Technician
Great Plains Health Services 308-568-8000
03.2015 - 06.2016
- Answers all incoming phone calls and triages inquiries to appropriate resources (management, clinical, billing etc.)
- Utilizes appropriate scripting and protocols to assist in triaging patient inquiries
- Greets patients upon arrival, verifies appointments, and updates demographics and insurance information, if applicable
- Documents customer inquiries and other relevant information into Epic through use of In Basket messaging, when appropriate
- Assists individuals in making appointments for designated clinics within the network
- Identifies specific patient needs to determine appropriate appointment type and location
- Obtains necessary demographic and insurance information and enters data into the computer system
- Verifies insurance coverage and other related data with third party carriers for scheduled appointments
- Communicates clear instructions and education related to scheduled services using appropriate guidelines
- Collects and copies insurance cards, and other pertinent documentation (e.g
- HIPPA and Release of Information forms)
- Ensures accurate and timely collection of copays, self-pays, and other patient balances
- Directs patients to appropriate waiting area, once check-in is complete
- Responsible for coordination of referral management process including the following: Schedules patient appointments with appropriate specialists
- Confirms all required documentation is available for provider prior to services
Customer Service Cashier
Western Travel Terminal 308-635-7374
09.2015 - 01.2016
- Worked as team member performing cashier duties, assistance with products and guaranteeing high level of customer service
- Greeted store customers promptly and responded to questions with knowledgeable service
- Updated database with customer and sales information
- Completed purchases with cash, credit and debit payment methods.
Contract Bundle Driver
Scottsbluff Publishing Company 308-632-9009
10.2013 - 06.2014
- Delivered newspaper bundles to carriers and maintained racks six days a week over a 200 mile radius daily.
Cashier/Customer Service Desk Associate
Menards 308-630-0054
04.2013 - 05.2014
- Processed all sales transactions accurately and in timely manner
- Answered customer's questions and addressed problems and complaints
- Earned customer confidence by actively listening to their concerns and giving appropriate feedback
- Balanced needs of multiple customers simultaneously in fast paced retail environment.
Medical Records/Admissions Clerk
Panhandle Mental Health Center 308-635-3171
11.2009 - 01.2012
- Recorded and filed patient data and medical records
- Strictly followed all federal and state guidelines for release of information
- Completed registration quickly and cordially for all new patients
- Scheduled patient appointments
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Confirmed patient information, collected copays and verified insurance
- Communicated with medical transcriptionists regarding patient medical records
- Consistently informed patients of their financial responsibilities prior to services being rendered
- Accurately inputted patient and insurance information into company's computer system
Unit Secretary
Regional West Medical Center 308-635-3711
01.2001 - 06.2009
- Processed patient admission orders, as well as making physical charts
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Maintained front desk and reception area in a neat and organized fashion
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Assisted fellow staff members with various tasks as needed.
Education
Some College (No Degree) - Cosmetology
Fullen School of Hair Design
1909 Broadway Scottsbluff, NEGED - General Studies
Western Nebraska Community College
1601 E 27th St, Scottsbluff, NE08.1985
Skills
- Appointment Scheduling
- Attention to Detail
- Confidentiality and HIPAA
- Data Entry
- Effective communication skills
- Great team player
- Medical terminology knowledge
- Medical terminology
- Multi-line phone talent
- Office equipment proficiency
- Prioritization
- Processing payments
- Professional telephone demeanor
- Receiving incoming supplies
- Strong interpersonal skills
- Supply Restocking
References
- Eric Larson 605-995-2219
- Charissa Priebe 605-770-4355
- Jody Parsons, 308-340-3330
- Kelli Grasz, 308-660-2965
- Cindy Pueppke, 308-520-1493
Timeline
Pharmacy Technician In Training
Avera Queen Of Peace Hospital 605-995-2000
12.2023 - 05.2024
Patient Access Technician
Great Plains Health Services 308-568-8000
06.2017 - 10.2023
Lab Support Representative
CHI Health Good Samaritan Hospital 308-865-7100
11.2016 - 03.2017
Cleaning Crew Member
Cutting Edge Cleaning Service 308-698-5110
09.2016 - 11.2016
Assistant Sales Manager
Wow! Scrubs 720-262-2273
06.2016 - 08.2016
Customer Service Cashier
Western Travel Terminal 308-635-7374
09.2015 - 01.2016
Patient Access Technician
Great Plains Health Services 308-568-8000
03.2015 - 06.2016
Contract Bundle Driver
Scottsbluff Publishing Company 308-632-9009
10.2013 - 06.2014
Cashier/Customer Service Desk Associate
Menards 308-630-0054
04.2013 - 05.2014
Medical Records/Admissions Clerk
Panhandle Mental Health Center 308-635-3171
11.2009 - 01.2012
Unit Secretary
Regional West Medical Center 308-635-3711
01.2001 - 06.2009
Some College (No Degree) - Cosmetology
Fullen School of Hair Design
GED - General Studies
Western Nebraska Community College
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