Kimberly Woody
Seffner,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Work from home Pharm Tech l
Prime Therapeutics
01.2021
- Verify insurance, Run medication scripts
Customer Service Representative
Telus International
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Front Desk Manager/Administrative Assistant
Tampa Rejuvenation
04.2014 - 03.2020
- Check patients in/out schedule manage doctor schedule manage office Dispense medication
- Managed front desk maintenance of client records and lab data.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Med Tech/CNA
Stone Ledge Manor Assisted Living Facility
12.2016 - 04.2017
- Assist in medications
Senior Care Personnel, Administrative Assistant, Scheduling Coordinator
Home Instead Senior Services
03.2015 - 04.2017
Office Manager
Peace Love & Downs Inc
10.2010 - 03.2013
CNA, resident care
Sears Manor Nursing Home
07.2009 - 10.2010
bookkeeping, payroll, general labor
R & K Masonry
10.1993 - 06.2009
Administrative Assistant
College Circle
06.2008 - 10.2008
Cashier/Customer Service
College Circle
10.2004 - 03.2005
Education
High School Diploma -
James Madison High School
Atlanta GaADL Training & Testing Center -
Medical & Dental Office Assisting
Ashworth University -
Allied Health Science
South University -
Nursing
Skills
- Home Care
- Medical Records
- Nursing
- Bookkeeping (10 years)
- Medical Scheduling
- ICD-10
- QuickBooks
- Microsoft Excel
- Office Experience
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Appointment Scheduling
- Record preparation
- File Maintenance
- Spreadsheet tracking
- Customer Service
- Computer Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Remote Office Availability
- Customer Relations
- Teamwork and Collaboration
- Problem Resolution
- Professional telephone demeanor
- Medical terminology knowledge
- Document and Records Management
- Issue and Complaint Resolution
- Data Entry
- Order Processing
- Inbound Call Management
- Administrative and Office Support
- Call Center Operations
- Customer Data Confidentiality
- Account Updates
- Shipping procedures understanding
- Office equipment proficiency
- De-Escalation Techniques
Certification
- Certified Nursing Assistant
- CPR/First Aid/AED
- Med Tech - March 2016 to March 2018
Assessments
- Customer Focus & Orientation, Highly Proficient, 04/2020, Responding to customer situations with sensitivity.
- Administrative Support, Proficient, 06/2020, Using basic scheduling and organizational skills in an office setting.
- Customer Service, Highly Proficient, 06/2020, Identifying and resolving common customer issues.
Awards
Care Giver of the Month - June 2015
Timeline
Customer Service Representative
Telus International
09.2021 - Current
Work from home Pharm Tech l
Prime Therapeutics
01.2021
Med Tech/CNA
Stone Ledge Manor Assisted Living Facility
12.2016 - 04.2017
Senior Care Personnel, Administrative Assistant, Scheduling Coordinator
Home Instead Senior Services
03.2015 - 04.2017
Front Desk Manager/Administrative Assistant
Tampa Rejuvenation
04.2014 - 03.2020
Office Manager
Peace Love & Downs Inc
10.2010 - 03.2013
CNA, resident care
Sears Manor Nursing Home
07.2009 - 10.2010
Administrative Assistant
College Circle
06.2008 - 10.2008
Cashier/Customer Service
College Circle
10.2004 - 03.2005
bookkeeping, payroll, general labor
R & K Masonry
10.1993 - 06.2009
High School Diploma -
James Madison High School
ADL Training & Testing Center -
Medical & Dental Office Assisting
Ashworth University -
Allied Health Science
South University -
Nursing
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