KIMBERLY ZETTWOCH
Durham
Summary
Motivated professional focused on enhancing operational efficiency and team performance. Expertise in inventory management, customer service, and workflow optimization, demonstrating a commitment to maintaining high standards and adapting to dynamic environments.
Overview
28
28
years of professional experience
Work History
Test Proctor
CT State Community College - Tunxis
Farmington
04.2026 - Current
- Monitored exam processes to ensure compliance with academic integrity standards.
- Facilitated student check-in and provided necessary testing materials to enhance exam readiness.
- Coordinated exam schedules and maintained accurate records to ensure efficient test session management.
- Enforced testing regulations and addressed any issues that arose during exams.
- Communicated effectively with faculty regarding exam requirements and student needs.
- Ensured functionality of testing equipment to facilitate smooth exam administration., ensuring all technology functioned properly before testing began.
- Managed a secure testing environment by checking identification cards and verifying student information.
- Assisted with troubleshooting technical issues related to computer-based testing.
Supervisor
Starbucks
Branford
04.2024 - Current
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on company policies and service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed inventory levels to maintain product availability and freshness.
- Conducted regular quality checks to uphold beverage standards and presentation.
- Acted as a liaison between upper management and staff, facilitating open communication.
Demand Planner
Marchon Eyewear Inc
Melville
12.2011 - 09.2024
- Managed inventory turnover, meeting year-end targets, enhancing stock efficiency.
- Coordinated quarterly open-to-buy to align purchasing strategies with demand trends.
- Maintained monthly forecast accuracy to support reliable demand planning and inventory management.
- Adapted plans based on market feedback, improving SKU performance.
- Facilitated communication between brand management and sales for product integration.
- Streamlined supply chain operations through collaboration with brand management and sales teams, enhancing forecast accuracy and inventory turnover.
Stock Analyst
Marchon Eyewear Inc
Melville
03.2006 - 12.2011
- Orchestrated cross-functional initiatives between product integration, sales, and brand teams to enhance market responsiveness and seasonal planning.
- Implemented quarterly buying strategies with precise inventory controls and performance tracking to optimize stock levels.
- Utilized statistical models such as exponential smoothing and regression analysis to create forecasts for short-term and long-term periods.
- Developed methods for monitoring product performance to proactively adjust demand plans and align with market needs.
- Conducted regular meetings with cross-functional teams to review current demand plans against actuals.
- Analyzed weekly backorder reports, improving fulfillment strategies.
- Managed release dates for new products, streamlining launch processes.
- Streamlined inventory management through cycle counts and discrepancy resolution, creating backorder tracking systems for improved stock accuracy.
Operations Coordinator
Lepel Corporation
Edgewood
05.1998 - 10.2005
- Orchestrated end-to-end supply chain operations, fostering partnerships with stakeholders to optimize resource allocation and operational effectiveness.
- Developed and implemented logistics strategies that integrated manufacturing, inventory control, and distribution to enhance operational cohesion.
- Oversaw manufacturing, stockroom, purchasing, and logistics operations to ensure seamless workflow and resource management.
- Forged and sustained 30 vendor relationships, optimizing supply chain efficiency.
- Implemented strategies to improve inventory management and reduce costs.
- Streamlined processes, resulting in measurable operational improvements.
- Led a team of 3 managers and 20 associates, enhancing team productivity.
- Leveraged problem solving skills to troubleshoot unexpected delays or disruptions in service delivery.
- Trained new staff members in operational procedures and best practices.
Education
Bachelor of Science - Elementary Education
Long Island University - C.W. Post
Brookville, NYSkills
- Exam logistics
- Exam scheduling
- Exam monitoring
- Assessment facilitation
- Session oversight
- Instructional support
- Performance tracking
- Student support
- Student guidance
- Resource allocation
- Task coordination
- Process improvement
- Process efficiency
- Customer service
- Issue mediation
- Record keeping
- Microsoft Office
- Assessment facilitation
Timeline
Test Proctor
CT State Community College - Tunxis
04.2026 - Current
Supervisor
Starbucks
04.2024 - Current
Demand Planner
Marchon Eyewear Inc
12.2011 - 09.2024
Stock Analyst
Marchon Eyewear Inc
03.2006 - 12.2011
Operations Coordinator
Lepel Corporation
05.1998 - 10.2005
Bachelor of Science - Elementary Education
Long Island University - C.W. Post