KIMBERLY ZIZEK
LOUISVILLE,TN
Summary
Dynamic Patient Service Representative with a proven track record at Prisma Medical, excelling in customer service and HIPAA compliance. Expert in electronic health records and conflict resolution, ensuring seamless patient care and data integrity. Recognized for enhancing patient satisfaction through effective communication and organizational skills.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Prisma Medical Formerly Blount Memorial Hospital
Maryville, TN
08.2019 - Current
- Managed patient inquiries and provided timely information regarding medical services and appointments.
- Coordinated with healthcare providers to ensure seamless patient care and follow-up services.
- Maintained accurate patient records using electronic health record (EHR) systems for data integrity.
- Healthcare Industry Experience
- Clinical Data Entry/Multi Tasking & Organization
Merchandising Specialist
Home Depot, M.E.T
Chicago, IL
10.2009 - 06.2019
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Analyzed market trends to optimize inventory levels and maximize profitability.
- Collaborated with cross-functional teams to execute promotional events and in-store displays.
- Trained and mentored junior staff on merchandising best practices and operational procedures.
- Managed planogram compliance, ensuring alignment with company standards across multiple departments.
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Communicated merchandising needs to store manager.
Education
Accounting - Computer Knowledge
Wright Junior College
ChicagoSkills
- Customer service
- HIPAA compliance
- Patient confidentiality
- Medical terminology
- Office administration
- Data entry proficiency
- Conflict resolution
- Cross-cultural sensitivity
- Electronic health records
- Phone etiquette
Timeline
Patient Service Representative
Prisma Medical Formerly Blount Memorial Hospital
08.2019 - Current
Merchandising Specialist
Home Depot, M.E.T
10.2009 - 06.2019
Accounting - Computer Knowledge
Wright Junior College