Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Zuniga

Nutley,NJ

Summary

Dynamic customer service professional with a proven track record at Conduent, excelling in problem resolution and active listening. Recognized for effectively managing high call volumes while enhancing client satisfaction. Skilled in data entry and critical thinking, consistently delivering tailored solutions to meet diverse customer needs.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Conduent : Remote
Nutley, NJ
09.2022 - 12.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Receptionist

Let's Go Green : Hybrid
Passaic, NJ
01.2019 - 07.2022
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.

Education

Medical Assistant -

Technology And Medicine Institute
Passaic, NJ
09.2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

Conduent : Remote
09.2022 - 12.2024

Receptionist

Let's Go Green : Hybrid
01.2019 - 07.2022

Medical Assistant -

Technology And Medicine Institute