Kimberly Martinez Baez
Ridge Hill
Summary
Developed leadership and team coordination skills in fast-paced environment, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Ridge Hill, NY
05.2025 - Current
- Promoted from Barista to Shift Supervisor for exceptional leadership and performance.
- Coached partners on customer connection and Starbucks operational standards compliance.
- Managed inventory levels and product rotation to maintain food safety standards.
- Resolved operational and customer challenges in real time to ensure satisfaction.
- Oversaw daily operations and ensured team adherence to quality standards.
- Monitored cash handling procedures to ensure accuracy and prevent discrepancies.
- Trained and mentored new baristas on customer service protocols and beverage preparation.
Barista
Starbucks
Ridge Hill, NY
02.2023 - 05.2025
- Delivered high-quality customer experiences using Starbucks Five Key Moments framework.
- Supported café and mobile order operations efficiently during peak business periods.
- Recognized for teamwork, reliability, and providing cross-station operational support.
- Handled customer complaints with patience, professionalism, and positive communication.
- Restocked stations regularly to maintain product availability and cleanliness.
- Prepared handcrafted beverages according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of work area to meet health and safety standards.
Server/Cashier
McLean Bagel Café
Yonkers, NY
01.2022 - 01.2023
- Processed cash register transactions accurately and balanced cash drawer daily.
- Bagged and packaged customer orders and purchases for takeout and delivery.
- Greeted customers and provided prompt, friendly, and attentive service.
- Took orders, prepared drinks, and served food to dine-in customers.
- Handled phone orders for customer pickup and provided order status updates.
- Maintained cleanliness and organization of dining and service areas consistently.
- Assisted with inventory restocking and monitored supply levels for daily operations.
- Managed order accuracy and timely delivery, enhancing operational efficiency during peak hours.
Education
No Degree - Health Science - Pre-Physician Assistant
Mercy College
Dobbs Ferry, NY06.2029
High School Diploma - Cosmetology & Barbering
Saunders Trades And Technical High School
Yonkers, NY06.2024
Skills
- Shift leadership & execution
- Partner coaching & development
- Inventory management & ordering
- Food safety & quality control
- Time management & prioritization
- Problem solving & decision-making
- Employee training
- Cash handling accuracy
Certification
- CCMA (Certified Clinical Medical Assistant) - | Stepful | National Healthcareer Association
Languages
Languages: English, Spanish
Timeline
Shift Supervisor
Starbucks
05.2025 - Current
Barista
Starbucks
02.2023 - 05.2025
Server/Cashier
McLean Bagel Café
01.2022 - 01.2023
No Degree - Health Science - Pre-Physician Assistant
Mercy College
High School Diploma - Cosmetology & Barbering
Saunders Trades And Technical High School