Kimberly A Pendell
Southern Technical College
Fort Myers,FL
3
Certifications
32
years of professional experience
Accomplished Executive specializing in compliance, records management, and career readiness within complex institutional environments. Adept at managing multi-channel inquiries, providing empathetic counseling, and maintaining strict data integrity across HR and student information systems to meet auditing standards.
Work History
Career Services Advisor
4 Months- Assist in student orientation sessions to support transition, engagement, and campus connection.
- Facilitate one-on-one career sessions that help students clarify interests, strengths, and academic goals.
- Support resume and cover letter refinement through targeted feedback and behavioral interview practice.
- Lead workshops on resume writing, interviewing, job search strategies, and professional presentation.
- Coordinate Q&A discussions that address student questions and reinforce workshop takeaways.
- Apply policy interpretation and records management practices to maintain accurate student outcomes documentation.
Human Resources, Advisor - Remote - Contract
2 Months- Served as the primary point of contact managing over 100 weekly multi-channel inquiries (phone, email, system submissions) from a diverse population regarding complex policies and procedures.
- Maintained and updated sensitive files for over 300 individuals using Oracle Database Systems and Employee Navigator CRM, ensuring data integrity, strict confidentiality, and compliance.
- Actively listened during intake conversations to capture critical documentation, resolving problems daily with high customer satisfaction scores (95%) and escalating complex compliance issues appropriately.
Human Resources, Advisor - Remote - Contract
4 Months- Maintained accurate institutional files and record systems in Oracle, responding to 50+ inquiries weekly while adhering to strict regulatory protocols.
- Maintained continuous, empathetic communication via phone and email with individuals navigating leaves of absence, managing timelines to ensure a seamless and supportive 100% resolution rate.
- Actively listened during discussions with stakeholders to capture critical information, resulting in actionable insights for project planning.
- Addressed health benefit needs for 200+ internal employees during and after open enrollment using ADP Benefits Administration Software.
- Responded to 50+ customer inquiries daily, resolving issues and providing product information, resulting in a customer satisfaction score of 95%.
- Guided 50+ internal and external employees through their job application processes using Workday and Microsoft Applications.
Human Resources Generalist
2 Months- Conducted full-cycle recruitment for 20+ positions and managed onboarding processes to improve employee retention rates.
- Conducted full-cycle recruitment and intake for 20+ positions, managing onboarding and orientation processes explicitly designed to improve long-term retention rates.
- Verified payroll calculations for 150 employees, resolving discrepancies related to hours worked and deductions.
- Performed reconciliation for payroll and medical billing, identifying and resolving discrepancies monthly.
- Coordinated and led informational open enrollment and guidance sessions for 50+ individuals, teaching them to navigate complex benefit and financial options using digital platforms.
- Coordinated open enrollment sessions for 50+ employees, helping them navigate benefits options using the Employee Navigator platform.
- Maintained updated paid time off records for employees, tracking vacation balances.
- Verified documentation and processed time-off requests monthly using specialized HR management software, actively educating participants on institutional policies and state/federal regulations.
Human Resources Manager
4 Months- Process payroll for nineteen divisions (weekly, biweekly, and monthly payroll), multi-state, ensuring accuracy and timeliness.
- Established and maintained highly organized workflows using technical database systems to streamline high-volume, multi-state administrative compliance schedules.
- Administer employee benefits, for multi-state divisions including health insurance, retirement plans, and rewards.
- Guided 600+ individuals through informational workshops and one-on-one consultations, translating complex regulatory and administrative policies into accessible, actionable guidance.
Human Resources Generalist & Business Operations
25 Years 4 Months- Perform full function HR duties by accurately maintaining employee records, processing payroll, and managing HRIS systems to ensure smooth HR operations
- Facilitate benefits annual open enrollment process, aiding employees with all benefit-related inquiries
- Coordinated onboarding for new hires by conducting background checks and E-Verify in compliance with company policies.
- Prepared and submitted 12 comprehensive regulatory compliance reports monthly; compiled and organized detailed operational data for independent annual audits, ensuring 100% accuracy and strict data verification.
- Generated several monthly personnel and performance reports, providing critical data insights and recommendations to optimize operational efficiency.
- Developed and implemented target recruitment strategies, enhancing candidate outreach through social media and job boards.
- Prepared and submitted 12 comprehensive regulatory compliance reports monthly; compiled and organized detailed operational data for independent annual audits, ensuring 100% accuracy and strict data verification.
- Collaborated with five department managers to forecast staffing needs.
- Completed salary surveys annually and analyzed compensation data to maintain equitable pay structures.
- Conducted benchmarking analysis and salary surveys to maintain competitive compensation and benefits programs in alignment with FLSA and ERISA regulations.
- Continually monitored and updated operations based on federal, state, and local compliance laws, reducing institutional risk and enhancing adherence to evolving standards.
- Conducted ten training sessions annually, utilizing multimedia resources to enhance employee understanding of company policies and their rights, resulting in an increase in policy compliance rates.
- Conduct investigations, report findings, and follow-through with customer service issues.
- Resolved weekly customer issues with urgency, directly improving satisfaction ratings and retention.
- Served as the primary liaison between field services and property owners to resolve concerns within 24 hours.
- Collaborated closely with department heads and community stakeholders to forecast long-term organizational planning, strategic initiatives, and budget forecasting (managing a $4M annual budget).
- Compiled and organized financial data for independent annual audits, ensuring accuracy and compliance with regulatory standards.
- Revised reporting and evaluation processes for field services, resulting in a 20% reduction in reporting time and improved data accuracy.
Education
BBA - Bachelor of Business Administration
Skills
Compliance
Records management
Data integrity
HRIS administration
Employee file management
Talent acquisition
Employee relations
Onboarding coordination
Interview scheduling
Benefits administration
Career counseling
Academic advising
Student retention support
Policy interpretation
Workshop facilitation
Orientation facilitation
Certification
Consultant IAP Career College
Timeline
Career Services Advisor
Southern Technical College
07.2026 - CurrentRead More
Human Resources, Advisor - Remote - Contract
Winston Benefits (Robert Half Talent Solutions)
10.2025 - 12.2025Read More
Human Resources, Advisor - Remote - Contract
Penske (Robert Half Talent Solutions)
07.2024 - 11.2024Read More
Human Resources Generalist
Real Res (Robert Half Talent Solutions)
04.2024 - 06.2024Read More
Human Resources Manager
ND Industries, Inc.
11.2021 - 03.2022Read More
Human Resources Generalist & Business Operations
DiHydro Services Inc.
05.1995 - 09.2020Read More
Baker College
BBA from Bachelor of Business Administration
Read More