Kimberly Andreyna Nieves Guevara

Offered solutions to customers to complete their purchases, increasing customer satisfaction and sales.

• Assisted customers in opening Macy’s credit cards., explaining benefits and guiding them through the application process.

• Managed operational tasks such as opening/ closing cash registers, processing returns, handling gifts cards, and coordinating product shipments.

• Processed returned merchandise according to company policies.
• Promoted special offers and discounts to encourage additional purchases.

The process of offering assistance to customers and provide accurate information regarding on their needs.

• Making reservations for customers based on their requirements.
• Processing payments to hold the room and sending confirmation to customers.

• Answered inbound calls and responded to customer inquiries regarding reservations.
• Offered personalized recommendations based on guest preferences.

• Process requests for changes, cancellations, or special requirements.

• Provided customers with information on hotel services, amenities, and packages.

Call Center Executive in the English Language in the Financial Area

• Provided clients with information on balances, credit limits, cash advances, billing cycles, payment dates, and promotions.
• Processed credit card payments through debit cards, checking accounts, and routing numbers.
• Executed balance transfers, handled disputes over fraudulent charges, blocked and reactivated credit cards, and issued replacements.

Management Assistance in Compensation and Organizational Structures

• Supported the implementation, operational follow-up, and quality control of work performed by coworkers to launch the Telework Project at Claro Colombia S.A.
• Monitored staff progress in the Telework pilot project, measuring quality, satisfaction, and effectiveness.
• Consolidated and documented the organizational structure.
• Monitored staff assessments using the Claro Feedback tool.

Control, tabulation and quality of data from well drilling (depth of different lithologies sandstone, conglomerate, limonite, clay and drilling parameters, etc.

• Writing technical reports