Data-driven Computer Science student specializing in Data Science, with hands-on experience in retail operations and customer behavior analysis. Skilled in interpreting consumer preferences and product performance to drive strategic decision-making in high-volume environments.
Overview
8
8
years of professional experience
Work History
Sales Associate — Women’s & Men’s Shoes
Nordstrom
Charlotte, North Carolina
02.2022 - Current
Crafted personalized styling recommendations for customers, building strong client relationships and driving repeat business
Ranked among top performers in the store by consistently exceeding sales expectations and contributing to team revenue goals
Applied product expertise to match customer needs with appropriate merchandise, improving customer satisfaction and purchase confidence
Developed and delivered training for new hires on sales techniques and product knowledge, enhancing team onboarding and efficiency
Executed visual merchandising and organized sales floor to elevate store presentation and improve customer experience
Sales Associate
Tommy Hilfiger
Charlotte, North Carolina
11.2021 - 12.2021
Engaged customers through personalized interactions, enhancing customer satisfaction and in-store experience
Promoted loyalty program enrollment, fostering brand engagement and encouraging repeat visits
Maintained high customer service standards in fast-paced retail environment, ensuring consistent brand representation
Sales Associate
GUESS Factory
Charlotte, North Carolina
06.2020 - 07.2020
Achieved individual sales targets by assisting customers with product selection, contributing to overall store performance
Recommended styling options based on customer preferences, improving purchase decisions and customer confidence
Supported visual merchandising efforts, creating an appealing and organized shopping environment
Sales Associate
QuikTrip
Concord, North Carolina
05.2018 - 07.2020
Managed high-volume customer transactions efficiently, maintaining accuracy and reducing wait times
Supported multiple store locations across Charlotte region during staffing shortages, ensuring consistent operations and high service quality
Adapted to varying store environments and team dynamics, sustaining performance across locations
Maintained cleanliness, safety, and inventory organization, enhancing customer experience