DANIEL TRAN
Experienced Team Building
WEYMOUTH,MA
Summary
Dynamic retail professional with a proven track record at Nordstrom, excelling in leadership and customer engagement. Skilled in driving sales and building lasting relationships, I leverage analytical abilities and technical proficiency to enhance team performance and achieve ambitious goals. Recognized for outstanding service and effective problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Assistant Department Manager- Men’s and Women’s Shoes
Nordstrom
Braintree, USA
04.2024 - Current
- Recruit, train, and motivate a team of 18 people to achieve sales goals while maintaining high merchandising standards
- Ensure salespeople deliver outstanding customer service by teaching, coaching, and leading by example
- Build long-lasting relationships and create a loyal customer following by actively floor watching
- Drive monthly department sales goals, ensure accurate inventory, and achieve shrinkage goals
Senior Client Advisor- Men’s and Women’s Shoes
Nordstrom
Braintree, USA
07.2023 - 04.2024
- Engage customers to enhance their shopping experience and meet their needs
- Achieve sales goals through effective in-store and digital selling
- Develop long-term customer relationships through personalized service
- Employees of the month- opened fifty-two credit card accounts three months in a row
Client Advisor- Handbags/Accessories/Fine Jewelry
Nordstrom
Braintree, Massachusetts
10.2021 - 07.2023
- Greet customers and give them the best shopping experience based on their needs and interests
- Set and achieve sales goals with in-store and digital selling and follow the trends
- Build long-lasting customer relationships and deliver exceptional service to the customer
- Send out a thank you note and build a connection with customers
Digital Marketing Intern
Bentley University
Waltham, USA
06.2022 - 08.2022
- Conducted market research to identify trends in student interests and preferences.
- Developed content for websites, blogs, and social media platforms to increase brand awareness.
- Collaborated with team members to develop promotional strategies for campus activities.
- Analyzed website traffic data to improve digital marketing efforts and user experience.
Student Research Assistant
Northeastern University
Boston, USA
09.2017 - 05.2019
- Conducted literature reviews to support ongoing research projects.
- Collaborated with faculty to prepare presentations for academic conferences.
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Maintained documentation and reporting of adverse events, recommending corrective action as appropriate.
Education
Master of Business Administration -
Bentley University McCallum Graduate School of Business
Waltham, MA05.2023
Bachelor of Science - Management
Northeastern University College of Professional Studies
Boston, MA05.2019
Skills
- Leadership and Organizational Skills
- Analytical
- Efficient Problem-Solving
- Technical
- Microsoft Office
- Working experience with Google
- Social media
Languages
English
Native/ Bilingual
Vietnamese
Native/ Bilingual
Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual
Activities
- Member of Northeastern Marketing Association, 2017-2019
- Awarded Northeastern University Merit Scholarship, 2017-2019
- Awarded Bentley McCallum Scholarship, 2021-2023
- Member of Bentley Catholic Association, 2021-2023
Timeline
Assistant Department Manager- Men’s and Women’s Shoes
Nordstrom
04.2024 - Current
Senior Client Advisor- Men’s and Women’s Shoes
Nordstrom
07.2023 - 04.2024
Digital Marketing Intern
Bentley University
06.2022 - 08.2022
Client Advisor- Handbags/Accessories/Fine Jewelry
Nordstrom
10.2021 - 07.2023
Student Research Assistant
Northeastern University
09.2017 - 05.2019
Master of Business Administration -
Bentley University McCallum Graduate School of Business
Bachelor of Science - Management
Northeastern University College of Professional Studies