Summary
Overview
Work History
Education
Skills
Pronouns
Timeline
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Andrue Elam

Burien

Summary

Result-driven assistant department manager with a strong background in retail management. Possess leadership skills and experience in overseeing daily operations, staff training, and process improvements. Known for being proactive, fostering teamwork, and improving customer service standards. Demonstrated ability to make impactful contributions to organizational growth and success.

Overview

4
4
years of professional experience

Work History

Assistant Department Manager Men’s and Women’s Shoes

Nordstrom
Tukwila
06.2023 - Current
  • Managed a team of 15-20 sales associates on overall customer service
  • Helped the team promote their business by encouraging them to build a clientele for future events
  • Helped forecast sales numbers to promote growth and set goals for day-to-day progress
  • Achieve department volume and productivity goals by developing and executing a system to ensure that sales associates can track KPIs in real time
  • Since October, each team member has exceeded the baseline sales goal for each period
  • (Make Commission)(Scorecard)
  • Ensure that salespeople deliver the legendary Nordstrom customer service by teaching, coaching, and leading by example
  • Ensure accurate inventory management and achieve shrinkage goals with thorough processes and teaching
  • In August, September, and October, Southcenter Shoes finished among the top 10 in the company for growth

Marketing Intern

ThriftBooks
Tukwila
01.2021 - 12.2021
  • Identified and verified product data to align with company goals
  • Analyzed data across multiple marketplaces to reach customers accurately
  • Acted as a communication channel between the Leads of different processing centers and the product’s data when needed
  • Reaching out to 3-5 processing centers each day
  • Assisted with prepping data for e-commerce and marketplace sites

Education

Bachelor’s of Science - Business Administration, specializing in Marketing

Central Washington University
Ellensburg, Wa

Skills

  • Verbal and Written communication
  • Customer service
  • Sales
  • Time management
  • Problem-Solving
  • Complex planning and thinking
  • Leadership
  • Public speaking
  • Employee relations
  • Analysis
  • Microsoft Office
  • Data Entry
  • Scheduling
  • Training
  • Hiring
  • Customer relationship management
  • Staff training
  • Staff scheduling
  • Build customer relationships

Pronouns

He/Him

Timeline

Assistant Department Manager Men’s and Women’s Shoes

Nordstrom
06.2023 - Current

Marketing Intern

ThriftBooks
01.2021 - 12.2021

Bachelor’s of Science - Business Administration, specializing in Marketing

Central Washington University

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Andrue Elam